Better Health is hiring a
Ostomy Peer Support Coach

Summary

The job description is for a Peer Support Coach position at Better Health, a startup in the home medical supply industry that provides end-to-end care solutions. The role involves coaching calls, product expertise, and creating educational materials for members with chronic conditions. The ideal candidate has lived experience, excellent interpersonal skills, organizational skills, comfort with technology, and is comfortable working independently.

Requirements

• Have first hand experience with Ostomy and want to give back to the community of people with conditions
• Excellent interpersonal skills and comfort talking on the phone
• Excellent organizational skills, ability to prioritize tasks, and work independently within established procedures
• Comfortable with technology (we are a start-up, and use a variety of technology apps including Google Suite and our our software portal)

Responsibilities

• Conduct initial peer support coaching calls with Better Health members
• Become an expert in Better Health’s product catalog for conditions to provide personalized product suggestions
• Construct personalized follow up emails and educational tools for members

Preferred Qualifications

• Knowledge of medical terminology, common products, and evidence-based condition-specific best practices preferred
• Secondary degree (Associates, Bachelors, etc) or at least 3 years professional experience, professional certification required if applicable