Outbound Sales Associate

Summary

Join 1-800 Contacts as an Outbound Sales Representative and help customers find the perfect contact lenses. You will process outbound calls, consult on lens purchases, notify customers of expiring prescriptions, guide them through online vision tests, and support them across various platforms. This role requires a positive attitude, problem-solving skills, and strong technical aptitude. The position offers a competitive base pay plus bonus potential, along with excellent benefits including medical, dental, vision, 401(k) matching, and discounts on eyewear. Remote work is available from approved locations, and the company invests in employee growth through coaching and mentorship. Apply today to become part of our amazing team!

Requirements

• High school diploma (or GED equivalent)
• Great typing skills (at least 35 words per minute)
• Technical aptitude
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• A private, dedicated workplace, free from interruption or distraction that provides confidentiality
• Positive, solution-oriented mindset
• Ability to show up to work on time and work your scheduled shift

Responsibilities

• Process automated outbound calls to existing customers to assist in resolving issues with stuck or deleted orders
• Consult customers on the best value for their contact lens purchases on each call
• Notify customers of upcoming expiring prescriptions
• Help guide customers through our Express Exam online vision test
• Support customers through other platforms when business needs arise, including, but not limited to outbound support calls, inbound calls, chat, mms, and emails. (Training will be provided where needed)
• Identify and resolve concerns in a way that creates a positive customer experience
• Maintain high performance metrics including revenue per call (upsells), quality, availability, and timeliness metrics
• Be able to problem solve and think fast keeping the customer and company in mind
• Live the company values: Big Hearted , Unconventional , Tenacious , Better Together

Benefits

• Monthly performance bonuses for those who qualify (up to $3.00/hour)
• Coaching and mentorship from leaders and mentors passionate about your growth
• Bi-Annual performance reviews
• A safe, respectful, and inclusive work environment
• Amazing medical, dental, and vision coverage
• 401(k) match
• Free eye exams for your immediate family and dependents
• Deep discounts on contact lenses, glasses lenses and glasses frames
• Tuition reimbursement for eligible courses
• Approved remote working locations (permanent residence): North Carolina, Texas, Utah