Outpatient Care Coordinator - Substance Abuse

Summary

Join a global BPO company as an Outpatient Care Coordinator, working remotely from South Africa. This critical role requires organization, attention to detail, and the ability to work in a fast-paced environment. You will communicate with clients and families, gather financial information, and coordinate with medical staff. Must have USA Substance Abuse Centre experience.

Requirements

• Must have US or SA substance abuse centre experience in the same or similar role (NOT NEGOTIABLE)
• Soft Skills: Compassionate and patient phone skills
• Communication: Excellent English communication skills are mandatory (English as a first language preferred). Must possess strong conversational fluency, comprehension, and clear accent
• Skills: Proficient in basic computer operations including Microsoft Outlook and Word
• Critical Thinking: Critical thinking skills are essential, particularly when interpreting insurance details and making informed decisions

Responsibilities

• Communicates with family members and potential clients, informing about patient care expectations and necessary personal items/belongings for patients to bring with them upon admission
• Gathers financial and insurance information from the client/fiduciary in a prompt and secure fashion
• Communicates effectively with the billing company
• Completes phone intake screenings with potential clients and uploads results into EHR
• Coordinates with medical and clinical staff to assess incoming clients
• Meets with families and prospective clients to accurately describe the program and services we offer
• Follows Admissions Process as directed for step-by-step detail
• Completes all necessary paperwork prior to a client intake as outlined in the Admissions Process
• Treats clients with dignity and respect and communicates in a non-judgmental manner
• Assists with client transport as necessary

Benefits

Remote work