Remote Overnight Lifestyle Concierge - Trilingual

Summary

Join an award-winning travel and leisure company as a Concierge Expert in Malaysia. This is a fully remote role requiring fluency in Mandarin and Cantonese. The job involves handling member requests, sales, and providing excellent customer service. Requirements include language skills, experience, interpersonal skills, administration skills, passion for travel, flexibility, computer literacy, and a secure home office with reliable internet.

Requirements

• You MUST have excellent language skills in professional English, Mandarin, and Cantonese. (HSK K- advanced level, HSK 5 or 6)
• 2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center
• Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
• Strong administration skills and be able to prioritized workloads to meet strict deadlines
• Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
• Are service-oriented, flexible and able to work under pressure
• Have a positive attitude and identify with Ten Group values
• Computer Literate: to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint) ; additional software or CRM tools experience of advantage
• Flexibility. : This position is a full-time 40-hrs per week OVERNIGHT. role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 22:00-08:00 local time. , Monday to Sunday, including Public Holidays
• Guidelines for Home Office :. Located anywhere in Malaysia A secure home office at your confirmed address, free from background noise or other distractions Internet service must meet minimum requirements and minimum speed check must be completed

Responsibilities

• Service our members in a polite and professional way at all times
• Design requests by telephone and email in Mandarin, Cantonese and English mainly in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing for premium cardholders, considering all the needs of the customer
• To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings

Benefits

• A competitive salary,. depending on experience, a performance-based bonus plus Night Shift Allowance
• Monthly Internet Allowance
• Remote work. arrangement (T&Cs - within Malaysian borders)
• Paid time away from work.. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals.. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards.. Lucrative Ten Loyalty Rewards program
• Remote Working Holidays. - possibilities to Travel and Work!
• Employee Discounts.. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team. , with diversity at its core
• Genuine career opportunities. within a dynamic and international company