Partner Success Associate

Summary

Join Imagine Pediatrics, a tech-enabled, pediatrician-led medical group, as a Partner Success Associate to support client engagement and growth within a newly created Partner Success Department. You will play a key role in building the new department, focusing on client retention and contract performance. Responsibilities include building fluency in dashboards and data, translating data into presentations, project managing follow-ups, collaborating with senior management, building templates, documenting process optimization, coordinating efforts to improve contract performance, working with the data team to generate reporting, and regularly communicating project status to stakeholders. This role requires strong relationship-building skills, excellent project management skills, proficiency with project management tools, 1-3+ years of experience in a healthcare company, a commercial mindset, understanding of the healthcare ecosystem, demonstrated ability to work cross-functionally, excellent organizational skills, strong analytical and problem-solving skills, a desire to learn and grow quickly, and willingness to travel.

Requirements

• A knack for building strong relationships and partnerships
• Demonstrates excellent project management skills, such as ability to develop high-quality materials, work on concrete deadlines, and deliver results independently
• Proficiency with project management tools, Microsoft PowerPoint and Microsoft Excel
• 1-3+ years' experience working in a healthcare company, experience with a management consulting firm a plus
• Demonstrated ability/flexibility to work cross-functionally in a fast-growing company
• Excellent organizational skills with an ability to multitask across projects in a variety of subject matter areas
• Strong analytical, critical thinking and problem-solving skills
• Desire to learn, grow quickly, with a bias for action
• Willingness to travel (20%)

Responsibilities

• Build fluency in the suite of dashboards and data available to report against contract obligations
• Translate available data into meaningful, story-telling presentations related to contract performance (e.g. enrollment, utilization, quality measures)
• Project manage and track next steps and follow-ups from external meetings through to completion
• Collaborate with the Sr. Manager, Partner Success and Sr. Director, Partner Success to support Joint Operating Committee meetings with clients and Internal Contract Management Meeting with senior leadership
• Build and manage new templates for the Partner Success team as opportunities to standardize present themselves
• Lead documentation of process optimization efforts for the Partner Success team as opportunities to streamline present themselves
• Coordinate efforts to improve contract performance, enhance care coordination, or solve pain points within the attributed population
• Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence
• Work closely with our data team to generate reporting that supports care coordination and performance management with each client
• Regularly communicate project status, barriers, risks, and updates to key stakeholders across the organization

Preferred Qualifications

• A “commercial mindset” to help the company meet its high growth goals. Experience at an early to mid-stage start-up company is a plus
• Understanding of the healthcare ecosystem, with a specific focus on the nuances and intricacies of value-based care; experience with Medicaid health plans is a plus

Benefits

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer