Partner Technology Strategist

Summary

Join ServiceNow as a Partner Technology Strategist to support Global Alliance Partners. Lead architecture and design engagements with partners, evangelize the Global Solution Framework, and build joint solutions. Expand into enterprise frameworks and industry operating models. Demonstrate products, stay current on product developments, and forge trusted advisor relationships. Collaborate with cross-functional teams, coordinate sales and delivery enablement, and participate in business reviews. Provide mentoring and training, contribute to best practices, and promote ServiceNow tools and resources. This role requires approximately 25% travel.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 7+ years of Pre-Sales Solution Consulting experience
• Undergraduate degree in Commerce, Computer Science, Engineering etc
• Working knowledge of modern web technologies and cloud computing
• Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc
• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
• Quick adoption and understanding of industry/vertical business challenges and mapping how ServiceNow can help transform those verticals
• Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players
• Sharp business judgment, ability to see "big picture" and to prioritize
• Executive presence, strong verbal and written communication
• Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment
• Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance
• Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)
• Experience in any of the key subject areas, with a demonstrated history delivering consulting services across the following: Enterprise Architecture (Strategy, Planning, Standards)
• Service Management
• AI Operations and Cloud Computing
• DevOps
• Security and Operations
• Integrated Risk Management
• Human Capital Management
• Financial Management
• User Experience
• Customer Engagement and Loyalty

Responsibilities

• Lead architecture and design engagements with Partners on how ServiceNow meets the Business/IT needs for their end customer and how our Partner can transform entire industries using ServiceNow as a backbone for their solutions or offerings
• Evangelize our Global Solution Framework message to our partners while conceptualizing, creating and building joint solutions/offerings to monetize their intellectual property and/or domain expertise
• Expand beyond technology or HRM frameworks and into Enterprise level frameworks such as APQC and Industry specific operating models (i.e eTOM) to cover the full breadth of Enterprise needs
• Demonstrations of products based upon business initiatives or required outcomes focused upon the value the solution delivers
• Staying current on product developments/releases to provide guidance to Partners
• Forging trusted advisor relationships at the top levels at the Partner account
• Providing thought leadership and collaborate with cross functional teams to ensure customer success is achieved
• Coordinate with Partner leadership on sales and delivery enablement around created solutions
• Participate or lead awareness and enablement activities to spread Partner solutions to our internal sales teams
• Participate in and deliver Business Reviews with aligned account teams
• Provide mentoring and training to peers and other colleagues within our organization
• Identifying, leading and contributing to the creation of best practices, white papers, workshops, technology days, “lunch and learns” etc
• Provide oversight on, and ensure successful completion of Partner initiatives identified in joint business plans
• Promote ServiceNow training tools, sales tools and content, and information resources available to our Partner organizations, including on-going updates of platform/application advancements
• Collaborate, actively share knowledge, and promote best known methods amongst other ServiceNow Solution Consulting team members
• Travel for Partner, Customer, and Organizational activities

Preferred Qualifications

• Experience with the ServiceNow product suite or competitive product suites highly desirable
• A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)
• ServiceNow platform development experience
• Experience developing on competitive platforms

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs