Remote Part-Time/Freelance User Experience Analyst

Summary

Lone Rock Point is seeking a well-experienced UX Analyst to study user needs and align them with usability standards for engaging and innovative user experiences. The role requires problem-solving skills, team collaboration, open communication, and a thorough understanding of contemporary user-centered design methodologies.

Requirements

• Trained in Customer Experience fundamentals
• 2 years of experience with O365 fundamentals including SPO, Power Apps and Flow
• A portfolio demonstrating your ability to research and design is required
• Experience and examples of authored knowledge base articles
• Experience and examples of customer journey maps
• Experience and examples of conducting usability tests, card sorts, field studies, survey analysis, and journey map analysis
• Experience and examples of ability to create wireframes
• Experience with user interface design patterns and best practice

Responsibilities

• Collaborating on user experience planning
• Consulting with clients and a range of team members
• Leading meetings with clients to understand requirements
• Identifying capabilities/services for end users
• Researching and identifying existing content and missing content to support the system development
• Creating/designing wireframes, process flows, user personas, and journey maps
• Use storyboarding, task analysis, and user research tasks to capture and develop user requirements
• Conducting user research activities such as usability testing and surveys
• Follow up on any submissions from user research activities
• Assist with IT capabilities and support for meetings
• Providing overview presentations and Q&A talks for various client teams

Preferred Qualifications

Working knowledge of accessibility requirements is a plus

Benefits

As this is a Part-Time/Freelance role, there will be no benefits offered