Patient Access Coordinator

Summary

Join Envera Health, a top-ranked workplace, as a Patient Access Coordinator! This remote, high-volume call center position involves scheduling appointments, providing patient support, and handling a large call volume. You'll collaborate with healthcare organizations, input patient data, and report complex issues. We offer a competitive hourly wage with bonus potential, comprehensive benefits including health insurance, paid time off, and a bonus program, plus opportunities for professional development. This entry-level position requires strong communication and customer service skills, experience with high-volume calls, and reliable internet access. Apply today and make a positive impact on healthcare!

Requirements

• Customer/patient service skills
• Experience handling a high volume of inbound calls
• Excellent communication skills over the phone
• Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)

Responsibilities

• Answer a high volume of calls a day using a multi-line phone. (75+ calls/shift - Call Center)
• Schedule appointments for multiple clinical sites according to client-specific protocols
• Gather & input patient demographic and insurance information into the practice management system
• Report complex clinical issues to the appropriate supervisor/client partner
• Document call activity, outcomes, and other notes as needed in the client system
• Work collaboratively with colleagues to meet the goals and objectives of the department
• Assist callers and navigate them to the appropriate resources
• Meet attendance and performance standards

Preferred Qualifications

• Healthcare exposure
• Experience using an EMR and scheduling software
• Experience in EPIC system
• Call Center experience
• Ability to multi-task in a fast-paced environment with a high degree of attention to detail

Benefits

• 14 Paid Days Off
• Paid Federal Holidays
• Bonus Program (up to $400/month)
• Education reimbursement program ($1,500)
• Life Insurance, and Short & Long term disability insurance are provided at no cost
• Eight different Health Insurance plan options that begin after 30 days of employment
• Adoption assistance program (up to $1,500)
• 401k plan matching (5%)
• Remote work