Patient Billing Associate Analyst

Summary

Join Natera's Patient Experience Billing team as a Patient Billing Associate Analyst (PBAA)! This role involves daily patient billing activities, including reviewing and approving files, ensuring timely communications, and maintaining detailed process documentation. You will collaborate with internal teams and external vendors to optimize billing processes and resolve patient issues. Experience with medical billing, analysis software (like Excel), and knowledge of medical terminology are essential. The position requires a Bachelor's degree and 2-3 years of relevant experience. Natera offers competitive benefits, including comprehensive medical, dental, vision, life, and disability plans, as well as free testing for employees and their families.

Requirements

• Bachelor's Degree in business or healthcare related field of study
• At least 2-3 years of experience in medical billing collections
• Basic knowledge of CPT/HCPCS. ICD-10, modifier selection, and UB revenue codes
• Healthcare related field of study or equivalent experience
• Proficiency in Google Docs
• Knowledge of medical terminology and abbreviations, and health care nomenclature and systems
• Ability to develop, implement and produce analysis and reports
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire

Responsibilities

• Review and approve patient billing files
• Ensure billing related patient communications and statements go out in a timely manner
• Establish and maintain detailed process documentation and Standard Operating Procedures (SOPs) to standardize workflows within the Patient Experience team
• Keep open lines of communication with teammates and leaders to clarify requirements and expectations
• Establish and maintain collaborative relationships with other departments, external vendors, and call centers to enhance the patient billing experience
• Work closely with the vendor operations teams to oversee operations activity that directly impacts patient billing, and provide direction and oversight of processes impacting patient billing and cash collections
• Assist in tracking outcomes of patient payments and patient billing issues and/or escalations
• Help manage and investigate patient billing related escalations and issues with a solution oriented approach including patient or clinic outreach by phone or email
• Continuously seek new and creative technologies and implement procedures that help identify and guide improvement opportunities

Preferred Qualifications

• Experience with Microsoft Excel,PowerBI, SalesForce, Snowflake, or MES
• Proficiency with medical billing systems (AMD, Epic)
• Strong analytical, organizational, problem solving and team player skills
• Ability to navigate across multiple customer demands and balance competing priorities successfully
• Ability to multitask, prioritize, and manage time effectively
• Motivated, shows initiative, and ability to work in a fast paced environment, ability to meet strict deadlines
• Maintains confidentiality of sensitive information

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Free testing in addition to fertility care benefits for employees and their immediate families
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program