Patient Call Representative and Finance Assistant

Summary

Join Boston Health Care for the Homeless Program (BHCHP) as a Patient Call Representative and Finance Assistant, where you will be responsible for answering the multi-line telephone system, providing high-quality customer service, resolving issues in a single call, and directing calls to other departments as needed. You will also provide administrative support to the Chief Financial Officer, including utilizing the EPIC system to register new patients and schedule appointments, answering patient questions, recording meeting minutes, acting as the CFO's administrative assistant, utilizing the Care Message platform, and providing support to the front desk staff and Referral Coordinator. This role requires a High School Diploma or equivalency, strong communication and organizational skills, proficiency in Microsoft Excel, EPIC EMR, and Care Message, the ability to work with indirect supervision, and bilingual proficiency in Spanish and English. Two years of experience in a related field is preferred. BHCHP offers a competitive compensation package, including a starting hourly rate of $22.00, health, dental, and vision insurance, a 403B retirement savings plan with employer contributions, a pre-tax MBTA pass program, yearly increases, additional annual compensation for bilingual proficiency, and the opportunity to work with local hospitals and community health centers.

Requirements

• High School Diploma or equivalency
• Detail orientation with strong English communication (verbal and written), interpersonal, organizational, telephone, computer (including working knowledge of Microsoft Excel, EPIC EMR, and Care Message preferred) skills
• Ability to take direction and work positively with a wide range of people
• Ability to work with indirect supervision successfully
• Bilingual required – Spanish/English

Responsibilities

• In this role, you will be responsible for answering our multi-line telephone system in a prompt, polite, and professional manner providing high quality customer service to all
• You will resolve issues in a single call, but you will also be familiar with the whole organization to direct calls to other departments as needed
• In this dual role, you will also be providing administrative support to our Chief Financial Officer
• Utilizing the EPIC system to register new patients and accurately schedule appointments
• Answering questions and offering other information in a patient-focused fashion
• Record minutes for meetings
• Acting as the CFO’s administrative assistant to help facilitate meetings, organize materials, and aide in all communications
• Utilizing Care Message platform to increase communication with patients, running relevant reports and creating outgoing patient messages as needed
• Providing support as needed to the front desk staff in the BMC Clinic
• Provide support to Referral Coordinator with Behavioral Health Authorizations as needed

Preferred Qualifications

Two years’ experience in a related field preferred

Benefits

• The compensation starts at $22.00 per hour and increases based on years of experience
• BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation , health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount
• In addition, eligible employees will receive yearly increases, additional annual compensation of seven thousand five hundred for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers