Acadia Pharmaceuticals is hiring a
Patient & Community Educator, Lead

Summary

Join Acadia Pharmaceuticals as a Director of Patient & Community Educators (PACE) and lead a team of 6 regional Patient & Community Educators to deliver disease and product education to caregivers. Develop strategic plans, collaborate with Marketing, Field Sales, and other functions, and establish success factors and objectives.

Requirements

• Bachelor of Science in healthcare field strongly preferred with a minimum of 10 years’ experience in a similar role within the pharmaceutical/biotech industry
• Customer-facing or field leadership experience (required)
• Experience leading a team to achieve organizational goals
• Patient-centric mentality with high emotional intelligence and empathy
• Experience in patient education, clinical settings, pharmacy, or community health education (preferred)
• Rare disease experience (strongly preferred)
• Understanding of HIPAA rules and regulations related to patient privacy
• Strong written and verbal communication, presentation skills, and comfort around senior/executive leadership
• Demonstrated history of successful cross-functional collaboration
• Strong leadership skills, ability to perform in fast-paced environments, and influence without authority
• Ability to present ideas effectively to various audiences
• Highly motivated, detail-oriented, and able to work under tight timelines and changing situations
• Excellent problem-solving skills and interpersonal flexibility
• Ability to travel by car or airplane independently overnight up to 60% of the time and work after hours if required by travel schedule or business issues

Responsibilities

• Lead and manage a team of 6, Patient & Community Educators (PACE) to deliver disease and product education to caregivers
• Develop and execute strategic and tactical plans for the PACE team to educate patients and their families/caregivers
• Collaborate with Marketing, Field Sales, Patient Services Hub, Medical Affairs, Advocacy, and other critical functions to establish success factors and objectives
• Identify, develop, and lead strategic partnerships with relevant external organizations for insight generation and educational outreach
• Hire, onboard, and sustain a high-performing, diverse team, and develop ongoing training plans
• Establish targeted work plans for regional team members
• Develop KPIs and reporting dashboards to track critical business metrics
• Provide constructive feedback on existing work plans and propose innovative service offerings
• Participate in the development of materials to increase provider and patient/caregiver awareness of educational services
• Contribute to the annual business/brand planning process with Marketing and leadership
• Represent the PACE team on various cross-functional teams
• Oversee team performance management, including coaching, training, development, and evaluation