Patient Coordinator

Summary

Join Natera as a Patient Coordinator and play a pivotal role in the success of our Women's Health product line. This position focuses on cultivating strong patient relationships to ensure timely test management and increase revenue through collaboration with Field Sales. You will act as a patient advocate, addressing their needs and coordinating logistics. The role involves managing business system tools and identifying opportunities for ongoing testing. This position requires a minimum of two years of call center and sales experience. Spanish fluency is highly preferred. Natera offers a competitive compensation package and comprehensive benefits.

Requirements

• Minimum of 2 years of Call Center experience in an inbound and outbound capacity
• Minimum of 2 years of sales experience
• Outgoing personality with excellent oral & presentation skills
• Ability to think strategically as well as execute tactically
• Emphasis on competitive analysis and team first attitude
• Ability to relate and educate our technology to potential patients
• Strong quantitative and MS Excel skills
• Self-motivation, with the desire and capacity to work both independently and collaboratively
• Must act with a sense of urgency
• Excellent organizational and communication skills (written and verbal)

Responsibilities

• Work with assigned Field Sales to maintain & support existing customers
• Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving
• Maintain and support a service-oriented relationship with patients
• Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner
• Help manage our business system tools (e.g. QlikView, Salesforce)
• Identify, nurture and grow patient relationship in order to influence and schedule ongoing testing
• Performs other duties as assigned
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
• Must maintain a current status on Natera training requirements

Preferred Qualifications

• Spanish Speaking Highly Preferred
• Background in medical or biological sciences preferred

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• A generous employee referral program