Patient Enrollment Specialist

Summary

Join PartnerHero as a Patient Enrollment Specialist and make a real difference in people's lives! This fully remote role, based in select US states, involves educating and enrolling patients in a health monitoring smartphone application. You will conduct outbound calls, build strong patient relationships, and contribute to improving health outcomes. We offer competitive compensation, a comprehensive benefits package, and a supportive work environment. Training is provided, and opportunities for professional development are abundant. If you're passionate about helping others and thrive in a dynamic setting, apply today!

Requirements

• Proven adaptability in a high-volume call space with the ability to meet deadlines and achieve call metrics
• Excellent communicator with the ability to explain the program offered in an informational, influential, concise, and personable manner
• Articulate a warm and professional etiquette when speaking on the phone to patients
• Possess high-quality data entry skills with the ability to multi-task
• Natural ability to express empathy with a patient-focused mindset and engagement
• Ability to be creative in delivering education to patients while tailoring to showcase benefits of the smartphone application

Responsibilities

• Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app
• Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments
• Create exceptional patient enrollment experiences and share insights with your peers
• Evangelize program benefits and the impact it will have on member health
• Deliver value to our partner and strengthen relationships through feedback, communication, and collaboration
• Gather patient insights on enrollment experience in order to outline areas of growth and opportunity

Benefits

• Full-time employment
• Competitive compensation based on experience
• A dedicated wellness program, including support from an in-house psychologist
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development