Patient Enrollment Specialist

Summary

Join PartnerHero as a Patient Enrollment Specialist and make a real difference in people's lives! This full-time, remote position involves outbound calls to enroll patients in a health monitoring app that significantly reduces hospitalizations and ER visits. You'll be the first point of contact, building relationships and educating patients about the app's benefits. The role requires strong communication and tech skills, with a focus on converting calls into enrollments. PartnerHero offers a competitive base wage plus bonuses, attractive benefits, paid training, flexible hours, and a supportive team culture. While based remotely, preference is given to candidates residing in North Carolina.

Requirements

• You are a strong communicator who can easily build relationships, problem-solve, and navigate around push-back
• You love being on the phone and chatting with folks and want to flex your extroverted personality
• You love providing assistance and showing people the benefit of a product or service
• You are tech savvy, skilled at multitasking, and able to navigate through different systems simultaneously
• You can utilize your emotional intelligence to drive your conversations and allow you to meet patient needs
• You are goal-oriented with a go-getter attitude and are able to work with limited supervision
• You like to educate and simplify concepts for folks who struggle with complicated things

Responsibilities

• Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app
• Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments
• Create exceptional patient enrollment experiences and share insights with your peers
• Evangelize program benefits and the impact it will have on member health
• Deliver value to our partner and strengthen relationships through feedback, communication, and collaboration
• Gather patient insights on enrollment experience in order to outline areas of growth and opportunity
• Maximize team growth by delivering observations and identifying trends to help the team as it grows

Preferred Qualifications

Highly preferred experience with supporting customers, conducting outbound calls, and/or converting sales leads

Benefits

• Base wage + Bonus incentive payout!
• Full-time with the potential for overtime if requested by the Partner
• Attractive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Paid sabbatical leave
• Paid Training
• Flexible Work Schedule
• Work From Home (we’ll send you all the equipment you’ll need)
• Supportive Team Culture that Cultivates Growth & Success
• Ability to Own your Career and Determine your Next Move at PartnerHero
• Freedom to have an Impact on your Team’s Growth and make Positive Changes
• Company Culture is at our core