Patient Liaison Scheduling Associate

Summary

Join Upstream Rehabilitation as a Remote Patient Liaison Scheduler! In this role, you will be responsible for patient intake, scheduling, and file creation. You will obtain authorizations, gather necessary registration information, and ensure patients receive timely appointments. You will also utilize various systems for scheduling and reporting, maintain relationships with referral sources, and process functional testing requests. This position requires a high school diploma or equivalent and experience with data entry and managing phone lines. Strong communication and interpersonal skills are essential.

Requirements

• High school diploma or equivalent required
• Data Entry experience
• Ability to manage incoming phone lines
• Relationship building
• Interpersonal skills
• Ability to multi-task
• Ability to problem solve; diplomatic conflict resolution abilities; ability to gracefully handle difficult situations
• Familiarity with products offered by Upstream in various locations to include Physical Therapy, Occupational therapy, dry needling and other services provided
• Ability to use a variety of computer-based platforms including EMR, Microsoft Office Suite, tracking systems, and web-based portals
• Exceptional communication skills – oral, written and presentations
• Proficient with Microsoft Office Suite or related software

Responsibilities

• Completes tasks as directed in support of scheduling patients of Evaluations and/or treatment with the goal of ensuring patients receive timely scheduling that meets their medical needs
• Reviews Raintree/Document routing and other sources to gather needed referral, records, and other information to complete the scheduling function
• Responsible for using the Patient Liaison mapping system for scheduling patients to the correct clinic/specialty that meets patient needs
• Obtains and records preference of type and frequency of communication with Case Manager/Network/Attorney or proper entity
• Responds to weekly reporting structure feedback including Scheduling Lag report, Referral Recapture Report, Missed Visit Report, number of contacts take/made and Future Authorization Report for trends in facilities/regions. Reports progress and issues to the supervisor and/or leader
• Responsible for processing FCEs and other functional testing as directed
• Develops and maintains relationships with clinics and future partners; builds and maintains relationship with referral sources/networks and other entities
• Other duties as assigned