Patient Safety Associate

Summary

Join our team as a Patient Safety Associate (PSA) and become a key member of our Patient Safety Team! This role involves partnering with internal teams and providing subject matter expertise on patient safety and clinical risk. As a licensed clinician, you will resolve questions and concerns related to patient care, ensuring providers have the necessary resources. You will leverage your clinical knowledge and problem-solving skills in a fast-paced environment, addressing high-risk patient situations. This position requires a Master's degree, an active clinical license, and 3+ years of experience as a mental health clinician. We offer a 100% remote work environment, attractive pay and benefits, and a supportive culture.

Requirements

• Master’s degree from an accredited University/college in social work, human services, counseling, psychology, or another closely related field
• Active and unencumbered clinical behavioral health license (i.e., LCSW, LMFT, LPC/LPCC, LP) in any state
• 3+ years of experience working with adults as a mental health clinician post-Masters
• Advanced communication skills (written and oral)
• Advanced competency using Google products (G-sheets, Drive, Google Docs, etc.) with the ability to learn new technology and systems efficiently
• Able to work PST business hours, covering 9AM to 5PM, M-F (Not required to live in PST time zone)

Responsibilities

• Partner closely with internal teams, offering subject matter resources and guidance both internally and externally to providers and patients regarding patient safety and clinical risk concerns
• Resolve questions, concerns, and provider needs related to receiving and delivering clinical risk safeguard and proper patient care
• Ensure that providers are connected with resources while providing accurate clinical-risk information
• Offer a broad knowledge base of clinical-risk documentation, licensing regulations, patient safety and clinical risk best practices, including the code of ethics for all behavioral health professions
• Apply problem-solving skills addressing clinical risk and complex situations, adverse events, leveraging their clinical knowledge, while working in a fast-paced, and quick-responding to high-risk patient situations

Preferred Qualifications

• Experience in patient safety and clinical risk care
• Experience managing and resolving patient safety and clinical risk situations, incidents, and events
• Patient-centered and safety mindset
• 1+ year experience in a high-growth mental health tech start-up
• Enjoys working in fast-paced, high-risk, and a quick response environment, including complex/challenging situations, resolving problems, and finding solutions
• Demonstrated ability to work independently and efficiently, with a strong attention to compliance and detail

Benefits

• 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
• Attractive pay and benefits : Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits : Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access : Start saving for your future
• Generous time-off policies : Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave : Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP) : Support for your mental and physical health
• New hire home office stipend : Set up your workspace for success
• Quarterly department stipend : Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns : Explore a variety of engaging topics
• Community and employee resource groups : Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all