Payment Operations Associate, Pay-ins

Summary

Join Flywire as a Payment Operations Specialist, Pay-ins and ensure daily processing deliverables of the Americas are consistently met. Deliver exceptional service to all payers and beneficiaries, resolve payment inquiries within agreed SLAs, and implement efficient, compliant financial control processes. Use data to measure team performance and aid decision-making. Flywire offers competitive compensation, including Restricted Stock Units and an Employee Stock Purchase Plan, along with a global induction program, wellbeing programs, and talent development opportunities. Enjoy competitive time off, including volunteer days and digital disconnect days. Be a part of a dynamic global team and make a meaningful impact.

Requirements

• Deadline focussed with strong organizational skills and exceptional attention to detail
• Fluent English, written and spoken, other languages are a plus
• Possess a willingness and eagerness to learn
• Ability to work independently in a fast-paced environment
• Excellent analytical and computer skills including proficiency in Excel and other online tools (Google Apps, etc.)
• Passion for problem solving and helping customers
• Highly effective communication skills
• A positive, can-do attitude motivated to drive ongoing, continuous improvement
• 3+ years experience in payments industry, finance or banking operations

Responsibilities

• Ensure daily processing deliverables of the Americas are consistently met
• Deliver an exceptional service to all payers and beneficiaries
• Ensure all payment related enquiries are resolved meeting agreed SLAs
• Understand the importance of strong financial controls and implement processes that are efficient and compliant with our internal policies
• Use of data to measure team performance and facilitate the decision making process

Benefits

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)