Virtuous is hiring a
Payments Migration Specialist

Summary

Join Virtuous as a Payments Migration Specialist, responsible for managing and streamlining the migration of payment data on their platform. This role requires strong communication, project management skills, and experience in the online payment industry. Offers competitive pay, benefits including 401(k) with company matching, unlimited PTO, employer-contributed healthcare benefits, and parental leave.

Requirements

• Industry Experience: Previous experience in the online payment industry, preferably in a B2B SaaS environment
• Communication Skills: Strong written and verbal communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences
• Technical Proficiency: Proficient in Excel and Google Sheets, or strong skills in Microsoft Office (Word, Excel, PowerPoint). Former use of a ticketing system such as Zendesk, Intercom, Freshdesk, etc
• Detail Orientation: Self-driven, detail-oriented, and capable of proposing, demonstrating, and documenting solutions effectively
• Organizational Ability: Excellent organizational and time management skills, with a proven track record of balancing multiple projects

Responsibilities

• Migration Expertise: Develop deep understanding and expertise in migrating payment data to, from, and within the Virtuous Payments platform
• Customer Support: Provide high-quality responses to customer inquiries related to token migrations and our payment processing solution
• Critical Thinking: Demonstrate a strong ability to troubleshoot and resolve issues even when faced with unfamiliar or complex scenarios
• Liaison Role: Serve as the primary point of contact for credit card token migrations, collaborating closely with existing and prospective Virtuous users, third-party processors, and internal teams
• Security and Compliance: Ensure that all data handling processes comply with top-tier security and compliance standards, safeguarding sensitive information throughout the migration process
• Documentation and Solutions: Propose, demonstrate, and document solutions effectively, ensuring clear communication with both technical and non-technical stakeholders

Benefits

• Market competitive pay leveraging Carta data
• Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)
• 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days
• We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO
• Supportive time off including paid volunteer days and company holidays
• Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)