Virtuous is hiring a
Payments Migration Specialist

Summary

Join our team at Virtuous to inspire global generosity by helping nonprofits build better relationships with their donors. We're looking for a skilled Payments Migration Specialist to manage and streamline the migration of payment tokens to, from, and within the Virtuous platform.

Requirements

• Previous experience in the online payment industry, preferably in a B2B SaaS environment
• Strong written and verbal communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences
• Proficient in Excel and Google Sheets, or strong skills in Microsoft Office (Word, Excel, PowerPoint). Former use of a ticketing system such as Zendesk, Intercom, Freshdesk, etc
• Self-driven, detail-oriented, and capable of proposing, demonstrating, and documenting solutions effectively
• Excellent organizational and time management skills, with a proven track record of balancing multiple projects

Responsibilities

• Develop deep understanding and expertise in migrating payment data to, from, and within the Virtuous Payments platform, ensuring seamless and efficient transitions
• Provide high-quality responses to customer inquiries related to token migrations and our payment processing solution, while maintaining a high standard of service
• Demonstrate a strong ability to troubleshoot and resolve issues even when faced with unfamiliar or complex scenarios. Proactively seek out information, leverage problem-solving skills to identify and offer inventive workarounds in dynamic and challenging situations
• Serve as the primary point of contact for credit card token migrations, collaborating closely with existing and prospective Virtuous users, third-party processors, and internal teams
• Ensure that all data handling processes comply with top-tier security and compliance standards, safeguarding sensitive information throughout the migration process
• Propose, demonstrate, and document solutions effectively, ensuring clear communication with both technical and non-technical stakeholders
• Manage multiple migration efforts simultaneously, demonstrating exceptional organizational and time management skills to meet deadlines and project goals

Benefits

• Market competitive pay leveraging Carta data
• Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)
• 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days
• Unlimited PTO
• Supportive time off including paid volunteer days and company holidays
• Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)