dLocal is hiring a
Payouts Controller

Summary

Join a global team that makes it happen in a flexible, remote-first dynamic culture with travel, health, and learning benefits.

Requirements

• Advanced Excel skills
• Basic SQL- Advantage
• Excellent written and verbal communication as well as interpersonal skills
• Analytical skills, systematic, and organized
• Project Management experience
• Fluent in written and spoken English

Responsibilities

• Centralize the management of incidents
• Develop processes to improve the detection, handling, and resolution of incidents working across payouts regional teams
• Act as the key contact for communicating incident status, progress, and resolutions to all relevant internal stakeholders
• Establish clear incident workflows and documentation to ensure consistent treatment and follow-up of incidents across all areas
• Drive continuous improvements by analyzing incident trends and implementing proactive measures to minimize future occurrences
• Lead cross-regional projects focused on process improvement and automation, ensuring the standardization of features and processes across regions
• Collaborate with regional processing teams and other departments to design scalable, efficient processes that can be consistently applied across all regions
• Oversee the implementation of new tools, technologies, and automation efforts that enhance operational efficiency