Remote PC/Computer Technician

Summary

The job is for a Windows and Mac Technician working remotely with the possibility of extension. The role involves technical support functions such as new computer deployment, end user support, troubleshooting network issues, and assisting with MS Office 365 applications. The position requires 5 years' experience, strong communication skills, customer service skills, and physical ability to lift up to 40 pounds.

Requirements

• Requires 5 years’ experience performing similar duties
• Ability to work independently, stay organized and multi-task
• Maintain professional bearing and strong customer service in challenging situations
• Requires working knowledge of and ability to apply standards, concepts, and techniques in the following areas: desktop computer imaging, end user support and hardware repair for Windows and Apple computers and laptops, activation and end user support for mobile devices, network printer support, and warranty coordination for HP and other makes of printers and multi-function devices
• Strong communication and customer service skills
• Troubleshooting skills in the listed areas of knowledge
• Ability to obtain and/or maintain Public Trust security clearance
• Familiarity with Active Directory to create/manage computer objects and perform password resets/account unlocks

Responsibilities

Performs a variety of technical support functions including new computer deployment, end user support, troubleshooting network connectivity issues, and providing assistance for MS Office 365 applications

Preferred Qualifications

• A+ recent certification
• Familiarity with Windows 10, recent Mac OS, Windows Active Directory, AirWatch MDM for mobile devices, MS Office 365
• College graduate or equivalent industry specific trade school

Benefits

• 100 % remote work
• Possibility to extend through March 2027
• Work schedule will be dynamic, hours may fluctuate significantly from one day to the next. Overtime will be available and required
• Schedule flexibility is required to provide coverage for events scheduled and assigned with little advance notice
• There will be weekend and holiday work to accommodate customer demand and schedule. These are all first shift positions that may start early, run late, and require weekend daytime work