Pc/Computer Technician

Summary

Join our team as a Windows and Mac Technician! This 100% remote position offers a dynamic schedule with potential for overtime. You will provide technical support, including new computer deployment, end-user support, and troubleshooting network connectivity and software/hardware issues. The role requires strong communication and customer service skills, along with experience in desktop imaging, hardware repair, and mobile device support. You'll also assist with office moves and provide training on MS Office 365 applications. The contract runs through January 2025, with a possibility of extension. Flexibility and the ability to handle a fluctuating workload are essential.

Requirements

• 5 years’ experience performing similar duties
• Ability to work independently, stay organized and multi-task
• Maintain professional bearing and strong customer service in challenging situations
• Working knowledge of and ability to apply standards, concepts, and techniques in the following areas: desktop computer imaging, end user support and hardware repair for Windows and Apple computers and laptops, activation and end user support for mobile devices, network printer support, and warranty coordination for HP and other makes of printers and multi-function devices
• Strong communication and customer service skills
• Troubleshooting skills in the listed areas of knowledge
• Ability to obtain and/or maintain Public Trust security clearance
• Familiarity with Active Directory to create/manage computer objects and perform password resets/account unlocks
• Physically capable of lifting boxes up to 40 pounds, walking many steps per day, other similar physical demands
• Reliable transportation and able to arrive for scheduled shift on time without fail

Responsibilities

• Perform a variety of technical support functions to include new computer deployment (imaging, transfer data, physical install) and end user support
• Assist with office moves that involve disconnect and reconnect of customer computers and next day support to assist with log-in and printer set up
• Troubleshoot network connectivity issues and common PC software and hardware problems
• Render “How to Assistance” to customers for MS Office 365 applications mainly related to new user acclimatization (example configuring Outlook preferences)
• Follow standard procedures to configure and deploy mobile devices in an enterprise environment (tablets and smart phones)

Preferred Qualifications

• A+ recent certification
• Familiarity with Windows 10, recent Mac OS, Windows Active Directory, AirWatch MDM for mobile devices, MS Office 365
• College graduate or equivalent industry specific trade school

Benefits

100 % remote work