PDF Remediation Specialist

Summary

Join our growing team as a Technical Support & Document Accessibility Remediator! This cross-functional role combines customer support, technical writing, document editing, and accessibility expertise to ensure our clients' digital content is inclusive. You will support clients by resolving technical issues related to digital accessibility and remediating documents to meet accessibility standards (WCAG, Section 508, Standard 5568). Responsibilities include creating user guides, installing software, and guiding customers. This primarily work-from-home position requires occasional office or customer site visits. We offer a competitive benefits package including medical insurance and unlimited vacation.

Requirements

• Must be a native Hebrew speaker, with fluency in English
• Proficiency with Microsoft Office Suite (Word/Excel/PowerPoint)
• At least 1 -2 years of experience in technical writing
• Strong attention to detail, organization, and communication skills
• Ability to work independently, prioritize tasks, and meet deadlines
• Academic or university degree
• Students who have completed at least 2 years of university studies are also welcome to apply

Responsibilities

• Remediate documents (PDF, Word, PowerPoints, Excel) to meet accessibility standards
• Provide daily technical support to customers, addressing inquiries and resolving issues promptly and professionally
• Develop clear and concise user guides and support documentation
• Participate in onboarding new customers by guiding them through setup and training
• Assist in the product QA process by identifying bugs, testing new features, and providing feedback

Preferred Qualifications

• Experience using or testing assistive technologies such as screen readers
• Familiarity with WCAG, Section 508, Standard 5568 and PDF/UA standards
• 2-3 years of experience in document remediation or digital accessibility
• Familiar with Adobe Acrobat Pro

Benefits

• Medical insurance
• Unlimited vacations/FTO