Peer/Recovery Coach App Group Moderator

Summary

Join Marigold Health as a Peer/Recovery Coach and make a difference in people's lives! This full-time, salaried role uses a technology-enabled peer support model to help individuals find their path to wellness and reduced substance use. You will moderate app chats, engage members, and ensure a supportive online community. Responsibilities include stimulating conversations, identifying referring agencies, monitoring discussions for inappropriate content, and welcoming new members. The ideal candidate has relevant training, experience with digital peer support, and a willingness to work evenings and weekends. Benefits include a competitive salary, PTO, 401k access, and company-provided equipment.

Requirements

• Completion of relevant training courses (certification ready) as a Peer Specialist or Recovery Coach in substance use disorder or mental health recovery in your state of residence
• Reliable access to internet in a private space (we provide equipment, e.g. laptop)
• Comfort operating a smartphone, computer, and software tools such as Microsoft Office, Teams
• Ability to document member engagements in an electronic record
• A willingness to speak to your personal lived experience with mental health and/or substance use conditions
• An ability to work independently, combined with a comfort-level and clear understanding of when to reach out with questions or requests for clarification
• Demonstrated ability to create wellness plans and/or recovery goals
• Ability to adapt and prioritize tasks to meet the needs of members
• A willingness to work evening and weekend hours

Responsibilities

• Stimulate meaningful conversations by initiating chat starters, particularly those related to recovery experiences
• Share personal lived experience with mental health and/or addiction to support others seeking/maintaining recovery
• Use your experience to identify and engage a network of referring agencies as well as add to the database of member resources
• Oversee group chats and forum discussions to ensure a productive, on-topic environment that adheres to Marigold’s Code of Conduct (COC) guidelines by monitoring hate speech, spam, inappropriate language, or abusive content to maintain a safe space for all members
• Review flagged content based on Natural Language Processing (NLP) alerts, and take action as necessary, such as removing COC-violating content
• Engage in follow-up with members about next steps when a violation occurs and involve the appropriate peer support team member if needed
• Actively welcome and engage new members as they join the app community, making them feel supported from day one
• Pause or remove members from groups when necessary, or work with the app administrators to address more serious issues
• Monitor crisis situations and ensure a Peer Support Specialist/ Recovery Coach follows up with members who require additional support
• Document your work in our record systems according to Marigold and prevailing standards

Preferred Qualifications

• Experience delivering peer support digitally (e.g. on social media) is a significant plus
• Fluency in Spanish is a significant plus

Benefits

• 3 days of PTO
• Access to a 401k
• Company-provided equipment to complete your job
• $24 - $26 an hour