PEO Claims Manager

Summary

Join Deel, a global leader in international payroll and compliance, as a Claims Administrator. You will manage Workers' Compensation claims within Deel's PEO offering, ensuring timely processing and regulatory compliance. This role demands strong organizational skills, attention to detail, and effective communication with clients and insurance carriers. You will be responsible for claim administration, client support, compliance, insurance coordination, reporting, system configuration, and process optimization. Deel offers a competitive compensation package and benefits, including remote work flexibility and additional perks.

Requirements

• 3+ years of experience in claims administration, preferably within a PEO, insurance company, or a global HR services organization
• Strong understanding of workers’ compensation, OSHA reporting and regulations, claims reporting procedures, return to work management
• Experience in client-facing roles, with strong communication and interpersonal skills
• Analytical mindset with a keen attention to detail
• Ability to thrive in a fast-paced, dynamic environment with changing priorities

Responsibilities

• Process and administer Worker’s Compensation claims under the PEO framework, ensuring timely submission, follow-up, and resolution
• Serve as the primary point of contact for claims-related inquiries from clients and employees, providing guidance on filing procedures, status updates, and dispute resolution
• Ensure compliance with all applicable regulations, including local, state, and international labor laws, while maintaining accurate and up-to-date records of claims and resolutions
• Collaborate with insurance carriers, brokers, and legal teams to manage claim investigations, Return to Work and Light- Duty, approvals, mediations, and appeals
• Notate claim files and prepare regular reports on claim activity, trends, and outcomes, identifying potential areas for process improvement or risk mitigation
• Set up clients and configure positions and worksite employees with Workers’ Compensation carrier information in PrismHR, to include correcting payroll processing errors
• Work closely with the payroll, benefits, and tax teams to ensure smooth claim handling and accurate information sharing across Deel’s PEO platform
• Continuously assess and improve the claims administration process, leveraging Deel’s platform capabilities and integrating with external systems where necessary

Preferred Qualifications

Deep working knowledge of PrismHR configuration and troubleshooting from a workers’ comp perspective

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available