People Experience Specialist

Summary

Join Oyster's People Experience team as a People Experience Specialist and make a meaningful impact on our operational solutions and programs. You will automate and enhance People Operations workflows, analyze data, support international employees, and collaborate on people projects. This fully remote position requires experience in People Operations or People Experience, strong communication skills, and the ability to manage complex employee queries. Oyster offers a comprehensive benefits package including paid time off, mental health support, a wellbeing allowance, flexible parental leave, and a work-from-home stipend. We are a globally distributed company committed to creating a more equal world, and we encourage applications from individuals who may not meet all criteria. The role reports to the Senior Manager of People, Programs and Operations.

Requirements

• Experience working within a highly collaborative and cross-functional People Operations or People Experience role
• Experience responding to and managing complex employee queries
• Strong communication and interpersonal skills with a proven ability to build cross-functional relationships
• Experience applying HR principles and practices when navigating employee queries
• Ability to handle sensitive information independently and an awareness of the criticality of data privacy
• Ability to work independently and as part of a team
• Strong Project Management skills with the ability to define, craft and deliver pieces of work in an agile environment
• A reliable home internet connection (or be able to get one)
• Fluent English language skills

Responsibilities

• Build the exciting People Operations products we develop to ensure they are built with purpose, utility, and customer experience in mind
• Grow your People Operations acumen as a first-line point of contact for employee queries and in support of our People Operations services
• Automate and improve People workflows throughout the employee lifecycle, including onboarding, offboarding, compensation and reward, and performance management
• Make sure our people databases are impeccably up to date so that you can help us run reports that give us insights into making Oyster a continuously better place to work!
• Write clear and succinct articles for our knowledge base, and to help our employees navigate our exciting initiatives
• Support us in carrying out a seamless onboarding experience for our new joiners (after you’ve had a great one yourself!)
• Give your input on the exciting People Operations products we build to ensure they are built with purpose, utility and customer experience in mind
• Identify areas for improvement in existing People programs and operations and propose and contribute to new initiatives to address gaps and ensure our programs scale and grow with our business

Preferred Qualifications

• Experience working with project management, documentation and collaboration tools such as Asana, Notion, Loom and Miro
• Working within a globally distributed company

Benefits

• Work from anywhere: Oyster is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you're authorized to work where you live, the world is truly your Oyster
• Paid time off: We’re all about taking breaks—we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more)
• Mental health support: We consider your mental health a top priority. We offer access to Plumm , a mental well-being service, to support your mental health
• Wellbeing allowance: Each month, Oyster will top up your ThanksBen wallet with a wellbeing allowance. You can get pretty much anything that your heart desires! ThanksBen offers a wide array of options for spending your wellbeing allowance
• Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction)
• WFH stipend: Stipend to spend on your laptop and any other equipment you need for your home office; we'll get you up and running in no time!