Performance Analysis Specialist

Summary

Join Wellhub, a corporate wellness platform, as a Performance Analysis Specialist in São Paulo, Brazil. This crucial role ensures the smooth and efficient implementation of the company's engagement process, from sales handover to client launch. You will monitor onboarding processes, analyze performance metrics, conduct internal audits, and create reports and dashboards. The position requires collaboration with cross-functional teams to identify and resolve issues, contributing to process improvements and the development of training materials. You will also support Tier 3 launches and live the company mission by fostering a supportive work environment. Prior experience in onboarding, process control, or quality assurance is mandatory, along with advanced English skills.

Requirements

• Previous relevant of proven work experience in a related position, preferably in onboarding, process control, or quality assurance
• Experience with process control, operational quality, or continuous improvement (preferably in onboarding, CX, or B2B post-sales environments)
• Ability to work with data, generate reports, and translate findings into practical recommendations
• Strong organizational skills, attention to detail, and structured thinking
• Excellent written communication and the ability to create clear, objective documentation
• Proactive in identifying issues and bringing practical, day-to-day solutions to the team
• Advanced English
• Experience with process management and workflow tools (Pipefy, Jira, Notion, etc.)
• Knowledge of SQL or BI tools (Looker, Power BI, Tableau)

Responsibilities

• Monitor the execution of onboarding processes, ensuring compliance with defined standards and consistency in delivery
• Analyze operational performance metrics (SLA, NPS, TTV, etc.) and create reports and dashboards with actionable insights
• Conduct internal audits on onboarding processes to identify gaps, bottlenecks, and areas for improvement
• Support the creation and maintenance of playbooks, training materials, and operational documentation
• Act as a bridge between the onboarding operation and cross-functional teams to report issues, track resolutions, and suggest structural improvements
• Contribute to the development and evolution of workflows alongside leadership, bringing a critical, scalable perspective
• Identify and help disseminate best practices across implementation teams
• Support on Tier 3 Launches (scalable Launches)
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance

Preferred Qualifications

Familiarity with scale-up environments or companies undergoing process evolution

Benefits

• Health, dental, and life insurance
• At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home
• Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs
• We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted
• Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday
• Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave
• Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development