Periop Client Success Analyst

Summary

Join Qventus, a healthcare transformation leader, as a Client Success Analyst. You will collaborate closely with Client Success Partners, supporting projects throughout the client lifecycle. This role demands expertise in project management, data analytics, and client interaction, focusing on strategic and operational tasks for effective product delivery. You will provide operational and strategic support from go-live through renewals, assisting in risk mitigation and resolution. This position offers growth opportunities to showcase analytical skills and dedication to client success. The role involves supporting client adoption, creating compelling data stories, and fostering strong client relationships. You will contribute to team efficiency and help ensure project success.

Requirements

• Up to 5 years of project/program management experience with a comprehensive understanding of the business requirements and consultative skills needed for enterprise-wide client success
• Track record (work, internship or extra-curricular is acceptable) of high-performing deliverables that gain client/customer/end-user confidence and result in referenceability
• Proficiency with pulling data reports, aggregating data and translating it for consumption by clients or end users
• Ability to paraphrase a body of work into a meaningful and compelling story that highlights challenges, risks, success, failures and is marked by KPIs, benchmarking, or other metrics that signal objective success measures
• Ability to prepare for and facilitate effective and efficient meetings
• Ability to follow the data to identify issues, form conclusions, solve problems, and create possible solutions/recommendations
• Ability to prioritize work with conflicting deadlines and prioritizations. Is able to self-regulate time management. Contributes to streamline work to increase efficiency
• Ability to understand basic financial principles and understand tradeoffs at the intersection of project requirements, limited resources, and client satisfaction
• Ability to synthesize insights succinctly and create a compelling narrative arc that makes the complex seem simple
• Ability to travel up to 25-50% across the US

Responsibilities

• Support a Client Success Partner with meeting or exceeding contractual goals related to the Qventus Periop Solution and increase the number of referenceable executives
• Support the CS team to improve KPI Metrics to provide actionable information that empowers clients to leverage outcomes data to drive system decision-making
• Support client adoption and buy in by encouraging client participation and preparing clients for speaking engagements such as webinars or conferences by creating presentation material inclusive of quantitative metrics
• Support creation of compelling data stories that directly address client strategic goals
• Support client referencability by developing and maintaining exceptional relationships with members across all levels of a client organization
• Contribute to team efficiency with an eye for continuous improvement across work methodologies, deliverables, measurable KPIs and other outputs
• Drive progress on open initiatives through attention to detail and basic project management
• Coordinate cross-functional internal work and represent assigned accounts during work prioritization efforts
• Help minimize project disruptions, prevent potential issues, and ensure project success by proactively managing risks. Conduct risk assessments, develop risk mitigation strategies, and monitor risks throughout the project lifecycle
• Continuously assess Client Health via client interaction and feedback looks while working with CSM to mitigate risks and/or celebrate success that will foster an environment favorable to expansion, upsell and renewal conversations with clients
• Support engagement leadership to deliver client engagements on time with high reliability while coordinating with 4 - 5 cross functional colleagues
• Manage project resources, timelines, and budgets effectively helping deliver projects on time and within budget
• Support engagement leadership in identifying necessary resources and allocating them effectively to meet the highest quality standards for our clients
• Create high-quality executive level deliverables at an accelerated pace

Preferred Qualifications

• 1+ years of professional experience working at a top healthcare consulting firm, digital health company, or health system (or similar relevant internship experience)
• Experience writing SQL queries
• Experience with software such as Snowflake or Looker
• Experience with Epic/Cerner/Meditech EHR instances
• Experience working with clinical and/or process consultants

Benefits

• Open Paid Time Off
• Paid parental leave
• Professional development
• Wellness
• Technology stipends
• Generous employee referral bonus
• Employee stock option awards