Periop Client Success Partner

Summary

Join Qventus, a healthcare transformation leader, as a Client Success Partner. Leverage your OR experience to build relationships with hospital leaders, manage project plans, and support clients throughout their contracts. You will creatively identify new product use cases and ensure high platform usage. This key role ensures successful deployment and adoption of perioperative solutions, acting as a vital link between Qventus, clients, and internal teams. The position requires deep perioperative expertise, strong communication, and project management skills within the healthcare setting. Qventus offers a competitive salary and benefits package.

Requirements

• 3+ years of specific OR leadership, such as OR Business Manager, OR Director, or Perioperative Services Director
• 3+ years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company
• Deep understanding of the surgical domain and related hospital operations
• Polished executive presence with the ability to create and present visually appealing slides with robust data stories
• Proven track record of developing and maintaining professional relationships across all levels of a periop department
• Project management experience with complex implementations in the healthcare setting
• Familiarity with EHR systems
• Strong technical aptitude and experience collaborating with product managers, engineers, and technical teams
• Ability to travel up to 25-50% nationwide

Responsibilities

• Leverage deep functional Periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption
• Challenge the status quo at client sites and influence clients to adopt industry best practices through strong partnership and communication skills
• Collaborate with the Product Analytics team to define Qventus ROI strategy and align periop operating metric definitions with health system usage and data-driven decision making
• Partner with the Marketing team to establish standard collateral for client training and engagement
• Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal
• Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change
• Lead complex engagements with matrixed teams (clinical, technical, and operational) on both the client side and within Qventus with minimal supervision

Preferred Qualifications

• Knowledge of robotic surgery and appropriate workflows
• Expertise with surgical modules of major EHR systems
• Knowledge of the landscape of acute care patient flow processes and solutions
• Change management experience
• OR clinical experience (e.g., CNOR)
• Located in Eastern US (not required)

Benefits

• Open Paid Time Off
• Paid parental leave
• Professional development
• Wellness
• Technology stipends
• Generous employee referral bonus
• Employee stock option awards