Personal Injury Intake Specialist

Summary

Join Voxidea as an Intake Specialist and be the primary point of contact for clients seeking personal injury legal assistance. You will gather case details, schedule consultations, and ensure a positive client experience. This fully remote position requires strong customer service skills, attention to detail, and bilingual proficiency. Ideal candidates possess a bachelor's degree and 3+ years of relevant experience. Voxidea offers long-term opportunities, paid time off, wellness support, and professional development resources.

Requirements

• Hold a bachelor’s degree
• Have 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers
• Be proficient in managing calendars and information flow with accuracy and efficiency
• Be bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written
• Demonstrate excellent organizational and time-management skills
• Maintain discretion and confidentiality when handling sensitive information
• Permanently reside in Latin America
• Own a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection

Responsibilities

• Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience
• Collect important information to understand client needs and assess how the firm can help
• Listen empathetically to individuals and guide them to appropriate resources within or outside the firm
• Complete legal forms and manage records of customer interactions
• Schedule and coordinate consultations with legal experts
• Follow up with clients to ensure their needs are met or provide additional support
• Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork

Preferred Qualifications

Have previous experience in sales, customer service, or a legal background

Benefits

• Long-Term Opportunities: Build a lasting professional relationship with us
• Fully Remote: Work from the comfort of your home—no onsite travel required
• Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition
• Wellness Support: Access in-house psychological and wellness coaching services
• Holistic Growth: Free access to coaching programs that support your personal and professional development
• Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses