Personal Injury Intake Specialist

Summary

Join Voxidea as an Intake Specialist and be the first point of contact for individuals seeking legal assistance in personal injury law. You will gather case details, coordinate consultations, and ensure a positive client experience. The ideal candidate is bilingual, detail-oriented, and passionate about helping others. Responsibilities include serving as the first contact for leads, collecting client information, listening empathetically, completing legal forms, scheduling consultations, and handling administrative tasks. The position requires a bachelor’s degree, 3+ years of relevant experience, proficiency in managing calendars, and excellent organizational skills. The role is fully remote and offers paid time off, wellness support, and professional development opportunities.

Requirements

• Holds a bachelor’s degree
• Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers
• Is proficient in managing calendars and information flow with accuracy and efficiency
• Demonstrates excellent organizational and time-management skills
• Maintains discretion and confidentiality when handling sensitive information
• Permanently resides in Latin America
• Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection

Responsibilities

• Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience
• Collect important information to understand client needs and assess how the firm can help
• Listen empathetically to individuals and guide them to appropriate resources within or outside the firm
• Complete legal forms and manage records of customer interactions
• Schedule and coordinate consultations with legal experts
• Follow up with clients to ensure their needs are met or provide additional support
• Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork

Preferred Qualifications

• Has previous experience in sales, customer service, or a legal background
• Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written

Benefits

• Long-Term Opportunities : Build a lasting professional relationship with us
• Fully Remote : Work from the comfort of your home—no onsite travel required
• Paid Time Off : Enjoy 2 weeks of paid leave and U.S. holiday recognition
• Wellness Support : Access in-house psychological and wellness coaching services
• Holistic Growth : Free access to coaching programs that support your personal and professional development
• Exclusive Learning Access : Unlock free access to over 200 continuous improvement courses