Phlebotomy Supervisor

Summary

Join Natera as a Phlebotomy Supervisor and lead the management of Patient Service Centers, ensuring compliance with policies and procedures. This remote position requires travel within specific territories and involves supervising staff, conducting inspections, and maintaining phlebotomy knowledge.

Responsibilities

• Manages phlebotomy program requirements
• Manages direct PSC Manager reports for assigned region
• Monitors overall draw volumes
• Monitors customer feedback
• Manages escalations as needed
• Manages scheduling issues
• Ensures continued and open communication with PSC managers for ongoing team development and performance
• General phlebotomy knowledge for each assigned PSC locations (per state regulations)
• Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations
• Reports KPIs (Key Performance Indicators) to product management leadership on weekly basis
• Tracks collected specimens in Skedulo or LIMS as needed to resolve any issues
• Tracks overall draw volumes, PSC profitability, personnel records, etc
• When required, maintains specimen integrity by using aseptic technique, following Natera established procedures
• Resolves unusual test orders by contacting the authorized ordering or treating health care provider, i.e., physician, pathologist, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team of unresolved orders
• Participates in special projects as assigned
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments