Phlebotomy Supervisor

Summary

Join Natera as a remote Regional Phlebotomy Supervisor, managing 4+ Patient Service Centers across DE, MA, CT, and NJ. You will oversee staff, operations, and compliance, while also actively performing phlebotomy duties. Responsibilities include managing phlebotomy programs, monitoring key performance indicators, ensuring staff adherence to SOPs, and conducting inspections. The role requires extensive phlebotomy experience, supervisory skills, and proficiency in various software. Travel within the assigned territory is required. Natera offers competitive benefits, including comprehensive medical, dental, vision, life, and disability insurance, as well as free testing for employees and their families.

Requirements

• Minimum of 5 years of phlebotomy experience
• 5+ years high-level customer care experience
• Managing/supervising phlebotomy operations and/or teams experience, along with PowerPoint, Excel, and Word proficiency
• High School Diploma (or equivalent) required
• Pass post-offer criminal background check
• Complete pre-employment physical exam
• Provide Covid vaccination documentation or willingness to obtain a Covid vaccination or sign a declination within ten days of employment
• Have or obtain TB clearance (TB Clearance must be within 12 months)
• Have Hep B vaccination documentation or written declination

Responsibilities

• Manage phlebotomy program requirements
• Manage direct PSC Manager reports for assigned region
• Monitor overall draw volumes
• Monitor customer feedback
• Manage escalations as needed
• Manage scheduling issues
• Ensure continued and open communication with PSC managers for ongoing team development and performance
• General phlebotomy knowledge for each assigned PSC locations (per state regulations)
• Maintain a safe, secure, and healthy work environment by following standards and procedures; comply with legal regulations
• Report KPIs (Key Performance Indicators) to product management leadership on a weekly basis
• Track collected specimens in Skedulo or LIMS as needed to resolve any issues
• Track overall draw volumes, PSC profitability, personnel records, etc
• When required, maintain specimen integrity by using aseptic technique, following Natera established procedures
• Resolve unusual test orders by contacting the authorized ordering or treating health care provider, i.e., physician, pathologist, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team of unresolved orders
• Participate in special projects as assigned
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
• Report any CAPA (Corrective and Preventive Actions) or NCR (Nonconformance Report) issues to internal Natera product management leadership team
• May require onboarding, training, and retraining of individual phlebotomists, as deemed necessary to support patient volume increases
• Maintain a current status with Natera’s training requirements

Preferred Qualifications

• BS/BA degree
• Phlebotomy Certification (or equivalent), except where regulatory regulations are mandated depending upon state
• Previous financial and budgetary experience
• Bilingual language skills preferred for English and Spanish

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Free testing for employees and their immediate families
• Fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program