Phlebotomy Test Coordinator

Summary

Join Natera, a global leader in cell-free DNA testing, as a Phlebotomist/Medical Assistant in Fredericksburg, VA. This onsite position combines clinical and administrative duties, requiring at least two years of phlebotomy experience and oncology experience. Responsibilities include patient communication, blood draws, EMR data entry, and maintaining quality control. A high school diploma or equivalent is required, along with a phlebotomy certificate (if state-mandated). Natera offers competitive benefits, including comprehensive medical, dental, vision, life, and disability plans, free testing for employees and their families, fertility care benefits, and more.

Requirements

• Minimum of 2 years of phlebotomy experience, oncology experience required
• High School Diploma (or equivalent) required
• Phlebotomy Certificate (if required by State)
• Ability to serve and protect the Natera clinic community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards

Responsibilities

• Perform patient communications, including draw and timing requirements
• Perform administrative duties, such as accessing patient information and reports in Electronic Medical Record (EMR), scheduling patients, aligning available blood draw times to clinic requirements, etc
• Track and enter data for each draw completed, including billing information when applicable
• Verify test requisitions by comparing information with EMR information, bringing discrepancies to the attention of unit personnel and/or resolving missing information fields
• Verify patient by reading and securing patient identification
• Obtain blood specimens by performing venipunctures
• Maintain specimen integrity by using aseptic technique, following department procedures; observe isolation procedures
• Track collected specimens by initialing, dating, and noting times of collection; maintain daily tallies of collections performed
• Maintain quality results by following department procedures and testing schedule; recording results in the quality-control log, identifies and reports needed changes to process
• Maintain a safe, secure, and healthy work environment by following CAP CLIA standards and procedures, following with compliance and/or legal regulations
• Work with assigned field team and internal channels to maintain & support existing customers
• Drive completion and efficiency rates set by the business unit
• Articulate product and program specifics to the Natera patient community and interested parties
• Identify, nurture and grow patient relationships to influence, schedule, and renew ongoing Natera testing
• Make required outbound calls as set by the business needs
• Resolve unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; refer unresolved orders back to the originator for further clarification; notify clinic contact/supervisor of unresolved orders
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and/or participating in professional organizations
• Enhance phlebotomy department reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to patient experience
• Manage logistical requirements/printing of patient reports for associated clinic
• Manage general billing questions/triaging for resolution with patients
• Schedule pick-ups from courier services - FedEx or Medspeed

Preferred Qualifications

BS/BA degree

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Free testing for employees and their immediate families
• Fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program