Platform Delivery Lead

Summary

Join EvolutionIQ, a leading AI Claims Guidance Platform company, and become our Platform Delivery Lead. You will spearhead product deployment and change management strategies for our AI Worker's Compensation Claims Guidance, partnering with Sales, Client Services, and Product teams. Leverage your expertise to guide clients toward successful business outcomes and serve as a product expert. Shape the client experience, provide expert guidance, and plan go-to-market strategies. Collaborate with cross-functional teams to improve our delivery model and client satisfaction. Effectively communicate product intricacies and build internal training materials. This role requires deep commercial insurance expertise, proven change management success, and exceptional client experience delivery.

Requirements

• Deep expertise in Commercial Insurance with a particular focus on Worker's Compensation
• Proven success driving transformational change management at an enterprise organization, involving multiple stakeholders
• Track record of consistently delivering exceptional client experiences in a fast paced, high growth environment
• Previous experience of directly working in insurance / healthcare or having served the industries extensively as a consultant, advisor or vendor
• An analytical mindset with experience using data-driven insights to inform decision-making processes across multiple client stakeholder segments
• Able to navigate cross-functional initiatives across agile and high performing product and engineering teams
• An empathetic and humble approach to working collaboratively across multiple functions within an organization
• Excellent communication, presentation and interpersonal skills

Responsibilities

• Shape the client experience from data onboarding through implementation and post deployment ramp up and adoption to ensure clients are able to harness the full power of EIQ’s AI Guidance Platform
• Provide Product Expert guidance and insights to clients as a trusted advisor to client executive teams while establishing a strategic and actionable Voice of Customer program for your designated module(s)
• Partner with Sales and Product Managers to plan the Go to market motion for products and provide expert delivery guidance to prospects and clients including configuration best practices, technical issue resolutions and client stakeholder management from c-suite executives to frontline examiners
• Partner with Client Strategy and Analytics to support EIQ’s data driven approach to implementing change management best practices and operational excellence
• Build systems and processes that continuously improve our operating and delivery model to improve client satisfaction, retention and expansion
• Effectively communicate complex product intricacies and requirements to both technical and non-technical stakeholders
• Build playbooks and educate internal stakeholders to scale and up-level end to end implementation cycles

Benefits

• Competitive base salary depending on a candidate’s background and experience, plus meaningful equity
• Full medical, dental, vision, short- & long-term disability, 401k matching
• 100% of the employee contribution up to 3% and 50% of the next 2%
• Enjoy a hybrid work schedule
• Flexible PTO, 100% paid parental leave (4 months for primary caregivers and 3 months for secondary caregivers), sick days, paid time off
• For new parents returning to work we offer a flexible schedule
• We also offer sleep training to help you and your family navigate life schedules with a newborn
• Yearly company off-sites!
• Catered lunches, happy hours, and pet-friendly office space
• $500 for your in home office setup and $200/year for upgrades every year after your initial setup
• $1,000/year for each employee for professional development, as well as upskilling opportunities internally
• We are open to sponsoring candidates currently in the U.S. who need to transfer their active H1-B visa