Platoon Operations Coordinator

Summary

Join The Mission Continues as a Coordinator, Platoon Operations, a full-time, temporary role (four months) supporting Platoon Operations Managers. You will ensure data and communication align with TMC standards, collaborate on assessing volunteer needs, and develop innovative ideas for a positive volunteer experience. This remote position requires residency in Atlanta, GA; Washington, DC; Miami or Fort Lauderdale, FL; or St. Louis, MO. The role involves supporting volunteer operations, contributing to cross-functional projects, and managing data. As a temporary employee, you'll be eligible for health benefits (medical, dental, vision, life insurance), paid holidays, and two personal days. There's potential for extension or transition to permanent employment.

Requirements

• At least 1-2 years of work experience; preferably in volunteer management and program management
• Get things done through effective planning, prioritization, project/team management, and follow-through
• Commitment to continuous learning and improvement and comfortability seeking out, receiving, implementing, and sharing constructive feedback
• Strong ability to collaborate effectively and cross-functionally with teammates
• Unwavering customer service orientation with the ability to stay committed to finding solutions when challenges arise
• Strong communication and facilitation skills with the ability to present ideas in a concise, clear, engaging way, and adapt the approach to meet the needs of a variety of audiences
• Natural problem solver at the systems level with the ability to thrive in the gray, while being excited about and able to convert that gray into black and white
• Ability to tackle challenges and unfamiliar scenarios head-on with a solutions-oriented, flexible, and curious approach. You are willing to try new things and actively seek to understand multiple perspectives
• Proficiency in Microsoft Office applications and familiarity with database operations
• A passionate, culturally competent individual who can successfully work with diverse groups and individuals regardless of race, gender, income, identity, sexuality, disability, and veteran status

Responsibilities

• Support Platoon Volunteer Operations (75%)
• Support the veteran volunteer experience by adding value to implementing operational improvements, screening volunteer applications
• Support the volunteer process by implementing operational improvements and monitoring for volunteer compliance with program requirements, such as tracking training tracking and documentation review
• Support in-person and virtual logistics for volunteer onboarding and training
• Provide guidance and resources to Platoon Operations Managers and platoons to enhance their social media presence, ensuring consistent and effective communication of activities and events
• Maintain and manage accurate tracking of storage, volunteer records in Salesforce and other data sources
• Create and update operational materials, manuals, and resources as needed
• Ensure clear and consistent communication with volunteers and the Platoon Operations team
• Provide ongoing support to volunteers through managing the platoon operations support inbox
• Support Platoon Operations Managers with Salesforce Data entry to ensure accurate and timely record keeping
• Contribute to Cross-Functional Project Teams (20%)
• Serve as a project contributor on the platoon operations cross-functional project team(s), working alongside MarCom, Tech and regional colleagues to build out deliverables related to veteran volunteer experience
• Example project deliverables include: Asana updating, Salesforce data entry, Communication Templates, Volunteer training agendas, Volunteer training attendance trackers, Volunteer progress trackers, Internal process documentation
• Assist Managers or the Director, Platoon Operations with special projects and assignments and take on any other responsibilities not specifically identified above on an as needed basis

Preferred Qualifications

• Military service a plus
• Experience in community-facing organizations a plus

Benefits

• Health benefits plan. Includes full medical, dental, vison and life insurance coverage and voluntary retirement plan
• Paid holiday time off (Memorial Day, Juneteenth, Independence Day, Labor Day, etc.)
• 2 personal days
• Sick time will be prorated from your start date through the end of the term of temporary employment