Platoon Operations Manager

Summary

Join The Mission Continues as a Platoon Operations Manager and empower veterans to continue their service. This full-time, temporary (four-month) remote position, based in Seattle, Denver, or Colorado Springs, supports volunteer platoon leaders nationwide. You will provide coaching, resource management, and administrative support, ensuring volunteer success and alignment with organizational values. The role involves project management, collaboration, and continuous improvement of volunteer programs. This temporary position offers health benefits (medical, dental, vision, life insurance), paid holidays, and two personal days. There's a possibility of transitioning to permanent employment after the initial four months.

Requirements

• Must display proficient leadership and multi-tasking abilities
• Active listener and thoughtful and strategic when conveying feedback, sharing ideas, or responding to inquiries to various audiences in multiple formats
• A passionate, culturally competent individual who can successfully work with diverse groups and individuals regardless of race, gender, income, identity, sexuality, disability, and veteran status
• PROJECT MANAGEMENT: A planner and organizer who can define tasks and milestones to achieve objectives, while ensuring the optimal use of resources. You take the initiative to create systems and structures to achieve goals and objectives. You succeed at managing multiple workstreams and motivating, coordinating, and directing others to stay on track
• ADAPTABILITY: You tackle challenges and unfamiliar scenarios head-on with a solutions-oriented, flexible, and curious approach. You are willing to try new things and actively seek to understand multiple perspectives
• TEAMWORK & COLLABORATION: You value many voices, are comfortable creating space for dialogue and handle interpersonal issues constructively. You inspire and foster commitment, connection, enthusiasm, and trust and motivate others to achieve common goals
• TECHNOLOGY SKILLS: Proficiency in Microsoft Office applications and familiarity with database operations

Responsibilities

• Provide comprehensive support, coaching, and guidance to volunteer Platoon Leadership Teams, empowering them to orchestrate impactful projects and events that benefit both veterans and communities
• Foster collaboration with other teams to identify shared outcomes and work together to ensure that our platoon leaders are at the center of our work and results in the overall success of the organization. Ensure that stories, outcomes, and other data are shared in a timely and consistent manner
• Prepare and submit comprehensive, accurate, informative, and timely reports and input into our data management system, facilitating efficient tracking and analysis of project outcomes and community impact. Respond promptly to emergency requests for information
• Share best practices and implement effective processes focused on volunteer recruitment and engagement, a positive volunteer experience, volunteer retention, and building a pipeline of platoon leaders to continue the meaningful work in communities
• Provide guidance, support, and feedback on volunteer engagement and management, building community partnerships, and project planning and execution
• Support and inform the training of leaders, evaluation of the platoon program, and implement tools and processes designed to support a consistent and positive platoon leadership experience across your portfolio of platoon leaders
• Assist and support Platoon Leadership Team’s with community partnerships
• Manage Platoon Leadership Team budgets
• Build and maintain a productive working relationship with Platoon Leadership Teams. Communicate effectively on TMCs behalf in handling first line grievance activity. Work proactively to avoid or minimize grievance activity by training and developing the skills of Platoon Leaders, ensuring their ability to develop positive environments within each platoon
• Assist the other Regional Managers or the Director, Regional Operations with special projects and assignments and take on any other responsibilities not specifically identified above on an as needed basis

Preferred Qualifications

• Military service a plus
• Experience in community-facing organizations a plus
• Spanish language skills are a plus

Benefits

• Includes full medical, dental, vison and life insurance coverage
• Voluntary retirement plan
• Paid holiday time off (Memorial Day, Juneteenth, Independence Day, Labor Day, etc.)
• 2 personal days
• Your sick time will be prorated from your start date through the end of the term of temporary employment