Portuguese-Speaking Customer Technical Advisor

Summary

Join our team in Athens, Greece as a Customer Technical Advisor! This exciting opportunity offers relocation support, including paid travel and temporary accommodation, to help you settle into your new life in Greece. You will provide technical support to customers via phone, ensuring accurate logging of inquiries and efficient resolution. The role requires fluency in Portuguese and English (C1 level), strong problem-solving skills, and excellent communication abilities. A competitive salary, performance-related bonuses, and a comprehensive health coverage are included. This is a full-time position with a renewable 12-month contract. Free Greek lessons are also provided. EU citizenship or the legal right to work in Greece is required.

Requirements

• High school diploma or equivalent
• Native or fluent Portuguese language skills
• Good command of English (minimum C1 level)
• Ability to type at least 20 words per minute
• Strong problem-solving and troubleshooting skills
• Good active listening and communication abilities

Responsibilities

• Respond to customer inquiries via phone, following established processes
• Accurately log customer queries and feedback in the system
• Handle customer complaints according to escalation policies
• Ensure all support requests are addressed within agreed service levels
• Troubleshoot technical issues using available resources
• Provide solutions to common technical questions

Benefits

• Paid travel expenses for relocation to Greece
• Two weeks of hotel accommodation provided upon arrival
• Assistance with securing long-term housing through a real estate agency (no additional fees)
• Renewable 12-month employment contract
• Health coverage and private healthcare plan
• Competitive salary with performance-related bonuses
• Full-time schedule: 40 hours per week (8-hour shifts, 5 days per week)
• Free Greek language lessons