Portuguese-Speaking Customer Technical Advisor

Summary

Join our team in Athens, Greece as a Customer Technical Advisor! This exciting opportunity offers relocation support, including paid travel and temporary hotel accommodation, and assistance in securing long-term housing. You will provide technical support to customers via phone, accurately logging inquiries and resolving issues within established service levels. The position requires fluency in Portuguese and a strong command of English, along with excellent problem-solving and communication skills. A competitive salary, performance-related bonuses, and a comprehensive health coverage are included. This is a full-time position with a renewable 12-month contract. EU citizenship or the legal right to work in Greece is mandatory.

Requirements

• High school diploma or equivalent
• Native or fluent Portuguese language skills
• Good command of English (minimum C1 level)
• Ability to type at least 20 words per minute
• Strong problem-solving and troubleshooting skills
• Good active listening and communication abilities

Responsibilities

• Respond to customer inquiries via phone, following established processes
• Accurately log customer queries and feedback in the system
• Handle customer complaints according to escalation policies
• Ensure all support requests are addressed within agreed service levels
• Troubleshoot technical issues using available resources
• Provide solutions to common technical questions

Benefits

• Paid travel expenses for relocation to Greece
• Two weeks of hotel accommodation provided upon arrival
• Assistance with securing long-term housing through a real estate agency (no additional fees)
• Renewable 12-month employment contract
• Health coverage and private healthcare plan
• Competitive salary with performance-related bonuses
• Full-time schedule: 40 hours per week (8-hour shifts, 5 days per week)
• Free Greek language lessons