Pos Software Consultant II

Summary

Join Shift4's team as a POS Software Consultant to work with customers, identify problems, and provide resolution through logical troubleshooting and excellent customer service skills.

Requirements

• High school diploma or equivalent is required
• Minimum 1 year experience of remote technical support
• Excellent listening, written, and verbal communication skills
• Strong problem-solving skills with proficient attention to detail
• Must be able to handle multiple tasks at once in a fast-paced support center environment
• Interact and coordinate with other departments to resolve customer issues
• Ability to adapt to and implement change
• Creative and forward-thinking
• Proficient in relevant computer applications

Responsibilities

• Work with customers to identify POS system problems
• Achieve resolution by analyzing call logs and applying a logical thought process
• Support interactions with customers through multi messaging campaigns such as email, tickets, phone, task systems, and chat systems
• Acquire an in-depth understanding of the Shift4 software and equipment customers are using accompanied by good interpersonal and customer service skills
• Improve system performance by identifying problems and recommending improvements
• Diagnose customer issues through process of elimination by asking probing questions
• Provide resolution by identifying problems; researching answers & guiding merchants through corrective steps
• Receive & resolve inbound calls, emails, chats, tasks, & tickets

Benefits

• Flexibility to accommodate a 24/7 Support Center
• Participate in recurring training of Shift4 product suite