Pre-Authorisation Case Manager

Summary

Join IMG, a global leader in international medical insurance, as our new Health Preauthorisation Case Manager! Based in Surrey (with remote and hybrid options), this full-time, permanent role offers a competitive salary (£25,000-£27,000) and the chance to make a real impact. You will manage preauthorisation requests, liaise with members and providers, deliver empathetic service, and collaborate with our teams to ensure smooth operations. This dynamic role requires strong attention to detail, excellent communication, and the ability to work independently and as part of a team. If you thrive in fast-paced environments and enjoy helping people, apply now!

Requirements

• Strong attention to detail and accuracy
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office 365 and general office procedures
• Organised, proactive, and calm under pressure

Responsibilities

• Manage preauthorisation requests from start to finish—assessing eligibility, confirming benefits, and coordinating care
• Liaise with members, providers, and underwriters to ensure smooth communication and accurate documentation
• Deliver empathetic, efficient service across all channels
• Monitor ongoing cases and escalate complex issues to the Medical Team or leadership
• Support members in using our online portal and guide them through their claims journey
• Collaborate with our provider network to contain costs and optimise care

Preferred Qualifications

• Experience in medical insurance, claims, preauthorisation, or underwriting
• Language skills (especially German or Spanish) are a plus!

Benefits

• Hybrid Working Options
• Competitive Salary (£25,000 – £27,000 DOE)
• Internal Promotions & Career Growth
• Diverse & Inclusive Workforce
• Birthday Day Off + Christmas Eve Off
• 22 Days Leave + 9 Bank Holidays (rising to 30 days)
• Summer & Christmas Parties
• Surprise Rewards (Think Beyoncé tickets!)
• Employee of the Month/Year Awards
• 2 Volunteer Days Annually