Pre-Authorization Case Manager

Summary

Join IMG, a global leader in international medical insurance, as a Health Preauthorisation Case Manager in our Cardiff office, with remote and hybrid options available. This full-time, permanent role offers a competitive salary (£25,000-£27,000) and the chance to make a real impact. You will manage preauthorisation requests, liaise with members and providers, deliver empathetic service, and collaborate with the Medical and Claims teams. The ideal candidate possesses strong attention to detail, excellent communication skills, and proficiency in Microsoft Office 365. IMG offers various benefits, including hybrid work options, internal promotion opportunities, and a diverse and inclusive workforce.

Requirements

• Strong attention to detail and accuracy
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office 365 and general office procedures
• Organised, proactive, and calm under pressure

Responsibilities

• Manage preauthorisation requests from start to finish—assessing eligibility, confirming benefits, and coordinating care
• Liaise with members, providers, and underwriters to ensure smooth communication and accurate documentation
• Deliver empathetic, efficient service across all channels
• Monitor ongoing cases and escalate complex issues to the Medical Team or leadership
• Support members in using our online portal and guide them through their claims journey
• Collaborate with our provider network to contain costs and optimise care

Preferred Qualifications

• Experience in medical insurance, claims, preauthorisation, or underwriting
• Language skills (especially German or Spanish) are a plus!

Benefits

• Hybrid Working Options
• Competitive Salary (£25,000 – £27,000 DOE)
• Internal Promotions & Career Growth
• Diverse & Inclusive Workforce
• Birthday Day Off + Christmas Eve Off
• 22 Days Leave + 9 Bank Holidays (rising to 30 days)
• Summer & Christmas Parties
• Surprise Rewards (Think Beyoncé tickets!)
• Employee of the Month/Year Awards
• 2 Volunteer Days Annually