Pre-Legal Collection Specialist

Summary

Join EquipmentShare as a Pre-Legal Collections Specialist and contribute to transforming the construction industry. This fully remote role involves managing delinquent accounts, acting as a liaison between collections and legal, and recovering outstanding balances. You will communicate with customers, resolve disputes, conduct risk assessments, and coordinate payment arrangements. The position requires strong communication, negotiation, and organizational skills, along with experience in collections. EquipmentShare offers competitive compensation, comprehensive benefits, and opportunities for professional development.

Requirements

• Familiarity with equipment rental, construction, or industrial sectors is required
• Proficient in MS Office and/or GSuite tools, including strong Excel and Google Sheets skills
• Strong verbal and written communication skills, with the ability to interact effectively and professionally across all teams
• Proven ability to navigate multiple systems and technologies efficiently while maintaining engagement with customers
• Highly organized with the ability to prioritize tasks, manage time effectively, and meet deadlines
• Strong attention to detail and ability to work with accuracy in a fast-paced environment
• Proactive work ethic demonstrating initiative and a self-directed approach
• Ability to learn quickly and adapt to changes in systems, roles, and organizational structure
• Comfortable working both independently and as part of a collaborative team
• Demonstrated ability to multitask and manage complex information effectively
• Flexible and adaptable to the demands of a dynamic work environment
• High School Diploma or equivalent is required; an Associate Degree in accounting or a related field is preferred
• At least 5 years of experience in Collections required; experience in pre-legal or pre-judgment collections strongly preferred
• Must be able to sit for prolonged periods at a desk and work on a computer

Responsibilities

• Communicate with customers regarding accounts receivable and collection matters professionally and promptly
• Communicate and follow up effectively with customers and branch personnel
• Resolve customer disputes related to outstanding balances using strong negotiation and persuasive communication skills
• Conduct risk assessments
• Coordinate and document payment arrangements with customers
• Handle a high volume of outgoing collection calls to assigned delinquent accounts
• Handle incoming calls from customers and internal branches, resolving inquiries and payment issues
• Establish and maintain effective working relationships with internal teams and co-workers
• Meet individual portfolio, departmental, and company collection goals
• Monitor and report on key performance metrics for accounts within their scope of responsibility
• Provide training and coaching to collectors on strategies and processes for “hard-to-collect” accounts
• Maintain accurate and thorough records of customer interactions and collection activities
• Collaborate with legal and collections teams to support pre-litigation account review and escalation processes
• Prepare, review, and queue up demand letters
• Participate in team meetings and contribute to process improvement initiatives as needed
• Perform other related duties and special projects as assigned by management

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities