Included Health is hiring a
Primary Care Nurse Supervisor

Summary

The job is for a remote Virtual Primary Care RN Supervisor. The role involves overseeing the nursing team, ensuring clinical accuracy and quality while maintaining key performance indicators. The position requires administrative duties, workflow management, guidance, coaching, and technical and clinical leadership. The base salary range is $87,750 - $120,662 per year.

Requirements

• Bachelor of Science in Nursing (BSN) required
• Registered Nurse, currently residing and licensed in a compact state with eligibility to obtain RN licensure in more states
• 5+ years of nursing experience as a Registered Nurse
• 2+ years of experience in a Primary Care setting required
• Supervisor/Managerial experience required

Responsibilities

• Assist the Service Line and Clinical Managers in overseeing and leading the day-to-day operations of the Registered Nurses, Licensed Practical Nurses and Certified Medical Assistants working on our Primary Care team
• Ensure clinical accuracy and quality while maintaining key performance indicators
• Provide workflow management, guidance, coaching, and display subject matter expertise to provide thorough support for the team
• Demonstrate thorough understanding of and monitor service levels and performance guarantees on a daily basis
• Provide training, support, technical and clinical leadership to team members
• Assist the VPC leadership team in workflow enhancement changes, pilot projects, quality reviews, individual and team coaching, and tracking data/outcomes
• Monitor attendance and schedule adherence and ensure staffing levels are met and maintained for daily coverage requirements
• Meet 1:1 monthly with direct reports for ongoing review of productivity, quality review and professional development as well as provide performance feedback and ensure engagement with the practice
• Assist the training and quality team in onboarding and call/case reviews, as needed
• Serve as the first point of contact for workflow questions/clarifications and complex cases including escalations
• Assist the clinical team with day-to-day work and direct patient care, when needed
• Display focus towards continuous improvement, suggest alternative solutions, as well as new ideas that improve team productivity, workflows, member experience, and efficiency aligning directly with our company values and goals
• Build relationships and foster community with the team

Preferred Qualifications

Experience with Athena EMR preferred

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• 12 weeks of 100% Paid Parental leave
• Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off ("VTO") Per Year To Volunteer with Charitable Organizations