Remote Primary Care Nurse Supervisor

Summary

Join our team as a Virtual Primary Care RN Supervisor and lead the day-to-day operations of Registered Nurses, Licensed Practical Nurses, and Certified Medical Assistants. Ensure clinical accuracy and quality while maintaining key performance indicators.

Requirements

• Bachelor of Science in Nursing (BSN) required
• Registered Nurse, currently residing and licensed in a compact state with eligibility to obtain RN licensure in more states
• 5+ years of nursing experience as a Registered Nurse
• 2+ years of experience in a Primary Care setting required
• Supervisor/Managerial experience required
• Experience with Athena EMR preferred
• Ability to work in PST Timezone
• Excellent organizational skills and attention to detail required
• Previous quality and workflow management experience preferred
• Data-driven and proficiency/comfort in using Google Sheets, templates, and other tools to evaluate and optimize the standardization of care across our growing team
• Ability to be agile and balance multiple priorities while maintaining a positive and professional attitude
• Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal

Responsibilities

• Provide workflow management, guidance, coaching, and display subject matter expertise to provide thorough support for the team
• Demonstrate thorough understanding of and monitor service levels and performance guarantees on a daily basis
• Provide training, support, technical and clinical leadership to team members
• Assist the VPC leadership team in workflow enhancement changes, pilot projects, quality reviews, individual and team coaching, and tracking data/outcomes
• Monitor attendance and schedule adherence and ensure staffing levels are met and maintained for daily coverage requirements
• Meet 1:1 monthly with direct reports for ongoing review of productivity, quality review and professional development as well as provide performance feedback and ensure engagement with the practice
• Assist the training and quality team in onboarding and call/case reviews, as needed
• Serve as the first point of contact for workflow questions/clarifications and complex cases including escalations
• Assist the clinical team with day-to-day work and direct patient care, when needed
• Display focus towards continuous improvement, suggest alternative solutions, as well as new ideas that improve team productivity, workflows, member experience, and efficiency aligning directly with our company values and goals
• Build relationships and foster community with the team

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off ('PTO') and Discretionary Time Off (“DTO”)
• 12 weeks of 100% Paid Parental leave
• Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations