Principal Contract Manager

Summary

Join HubSpot's Strategic Accounts team as a Principal Contract Manager and manage customer contracts, inquiries, and renewals for high-value clients. You will negotiate renewals, collaborate with internal and external stakeholders, and ensure a positive customer experience. Responsibilities include forecasting, process improvement, mentoring, and contributing to strategic initiatives. This role offers flexibility with @office, @flex, or @home work preferences across Ireland, Germany, France, and the UK. You will work with senior internal and external stakeholders, develop your understanding of SaaS economics, and deliver best-in-class service to upmarket customers. The ideal candidate possesses strong negotiation, communication, and organizational skills, along with experience in contract management and working with large organizations.

Requirements

• Experience in working with Legal teams to manage complex contract specifications
• Experience working with large organizations (200+ employees)
• Are passionate about creating a great customer experience
• Demonstrate the ability to consistently over-perform versus their targets and other primary metrics
• Consistently make significant contributions beyond the day-to-day of their role through mentorship, participation in initiatives or projects, etc
• Work autonomously and strategically
• Solve problems with curiosity and creativity
• Seek to understand multiple perspectives in a situation
• Have growth driven negotiation skills
• Show clear communication skills with the ability to effectively lead a phone conversation
• Possess prioritization and organizational skills with attention to detail
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion
• Have 3-5 years of experience working in contract or renewal management (or in a similar role)
• Speaks English and German fluently

Responsibilities

• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience
• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities
• Collaborate with Sales Representatives, Customer Success Managers, Management and Legal teams to execute the contract renewal process and ensure a positive experience for the customer
• Establish cooperative working relationships with customers
• Lead forecasting discussions and pipeline reviews with internal colleagues
• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks
• Mentor less experienced Contract Managers to help them learn the ins and outs of the role, best practices, and new skills
• Contribute to the strategic evolution of our Contract Management and Customer Success organization by assisting with projects, pilots, and other operational or strategic initiatives
• Improve forecast accuracy and consistency
• Work with senior internal and external stakeholders
• Develop your understanding of SaaS economics
• Deliver best in class service to our upmarket customers (200+ employees)
• Partner with our upmarket customers to understand how best to achieve their goals and solve their challenges

Benefits

This role can be @office @flex or @home work preferences across Ireland, Germany, France and the UK