Principal CRM+ERM Architect

Summary

Join Western Digital and lead the strategy, planning, and design of a future-state blueprint for CRM + ERP system architecture. You will identify areas to retire technical debt and modernize the technical stack. Guide application, integration, reporting, and analytics teams to simplify their landscape and increase agility. Serve as a primary escalation point for enterprise architecture, providing expert advice. Translate new business strategies into integrated technology solutions and design architectural frameworks. Secure broad commitment to the end-state blueprint and break down barriers of siloed thinking. This role requires extensive experience in CRM, ERP systems, and enterprise architecture.

Requirements

• Master's degree in Computer Science, Information Systems, or a related engineering field
• 15+ years of experience simplifying CRM + ERP + boundary system (PLM, MRP, supplier collaboration, pricing, e-commerce, credit mgmt, tax, treasury, rebates, RMA,...) landscapes, preference for candidates with Salesforce, and Oracle Cloud ERP experience
• 15+ years of experience with end-to-end business processes, spanning engage market & customer, lead-to-order, order-to-cash, offer-to-plan, plan-to-fulfill, record-to-report, source-to-pay, and contact-to-resolution
• 10+ years of experience using visual artifacts to document and convey the intent of an enterprise architecture
• Demonstrated ability in strategic planning, governance, and change management within complex ERP landscapes
• Proven track record of managing large-scale ERP migration projects
• Ability to navigate uncertainty, drive outcomes in fluid situations
• Demonstrated ability in information security, data management, and regulatory compliance
• 10+ years of experience with cloud-hosted applications, on-premises, and knowledge of the pros/cons between them
• 10+ years of experience with middleware, EDI, OIC, SOA, API, and knowledge of the pros/cons between them

Responsibilities

• Lead the strategy, planning, and design of an end-state blueprint for CRM + ERP system architecture, and the sequence of steps to get there
• Identify the most promising areas in which to retire technical debt, modernize the technical stack, integrate more scalably, improve capability more quickly
• Guide teams responsible for applications, integration, reporting & analytics how to simplify their landscape, reduce complexity and total cost of ownership, and increase agility to meet/exceed the business and financial goals of clients, and the company
• Serve as a primary escalation point for enterprise architecture, providing expert advice and solutions to complex issues
• Guide teams in translating new business strategies into integrated, end-to-end technology solutions
• Design and chair architectural review milestones within the software development lifecycle
• Design architectural frameworks, standards, methods, and train colleagues to utilize them while solutioning
• Engage business & technical leaders, to secure broad commitment to adopting the to-be end-state blueprint, and methods to get there
• Break down barriers of silo’d thinking and local optimization of a single department or function, in favor of global, cross-functional, company-wide optimization

Benefits

• Short-Term Incentive (STI) Plan, which provides incentive awards based on Company and individual performance
• Annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents
• RSU awards are also available to eligible new hires
• Paid vacation time
• Paid sick leave
• Medical/dental/vision insurance
• Life, accident and disability insurance
• Tax-advantaged flexible spending and health savings accounts
• Employee assistance program
• Other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
• Tuition reimbursement
• Transit
• The Applause Program
• Employee stock purchase plan
• The Western Digital Savings 401(k) Plan