Principal Data Engineer

Summary

Join Ceros as a Principal Data Engineer and become a strategic leader and hands-on technical expert within the Operations team. You will own and enhance our data infrastructure, driving cross-functional insights and decision-making across various teams. This role utilizes AI-driven techniques to extract meaningful insights from customer interactions, shaping product decisions and revenue operations initiatives. You will balance strategic leadership with hands-on technical work, mentoring team members. The position requires strong experience in data engineering, AI-driven analytics, and stakeholder management. Ceros offers a remote-first role with competitive benefits, including paid parental leave, flexible time off, and a home office stipend.

Requirements

• 8+ years of experience in data engineering, product analytics, or SaaS
• Strong experience with SQL, AWS Redshift, and ETL pipelines
• Proficiency with BI tools (Looker, Metabase, Mixpanel)
• Experience with AI-driven analytics and NLP techniques
• Strong communication and stakeholder management skills
• Highly organized and capable of managing multiple priorities

Responsibilities

• Own and optimize data architecture, ensuring scalability and efficiency
• Partner with Ops Engineering to improve data pipelines and integrations
• Manage and optimize AWS Redshift and other key platforms
• Define and enforce data governance best practices
• Extract insights from customer interactions using AI-driven analytics
• Identify trends in feature requests, pain points, and product issues
• Develop dashboards to provide actionable insights for stakeholders
• Ensure data is structured and available for sales tracking, forecasting, and segmentation
• Support revenue modeling and churn risk analysis
• Maintain CRM data integrity and enable data-driven sales strategies
• Support A/B testing and controlled experiments to optimize product and sales decisions
• Develop models to measure customer engagement and sales effectiveness
• Build predictive models for customer retention and revenue growth
• Work with stakeholders to enable data-driven decision-making
• Develop self-service tools and training materials
• Promote best practices and data accessibility across teams

Preferred Qualifications

• Experience in SaaS, especially in content creation or enterprise tech
• Familiarity with customer feedback and conversational intelligence tools
• Hands-on experience with Python or scripting languages for data automation

Benefits

• Stock options
• Paid parental leave: 12 weeks for primary caregivers, 4 weeks for secondary caregivers
• Flexible time off
• Paid Sick days
• Stipend for your home office setup
• Excellent gear (Macbook Pro, external monitor, etc.)
• Stipend towards experiences in which Cerosians can collaborate, educate, and create social connections with one another
• Unlimited access to co-working spaces around the globe