Principal Data Scientist

Summary

Join Smartsheet as a Principal Data Scientist and drive customer engagement, expansion, and retention. Leverage your expert data analysis skills and communication abilities to influence Smartsheet's go-to-market strategy. You will partner with cross-functional teams, develop and operationalize data-driven solutions, and present insights to senior stakeholders. This full-time position offers remote work options within the US and reports to the Sr. Director of Data Science & BI. You will utilize machine learning and AI techniques to predict churn, understand customer health, and make actionable recommendations. The role involves mentoring junior team members and contributing to the overall growth of Smartsheet.

Requirements

• Advanced degree in quantitative field and 10+ years of experience (or 12+ years of experience without the degree)
• Exceptional analytical skills for problem solving; descriptive analysis, diagnostic analysis, predictive analysis and prescriptive analysis
• Expert in SQL and in using data programming languages and visualization tools (ex. R/Python, Tableau)
• Extensive knowledge and practical experience in several of the following areas: Applied AI, machine learning, statistics, propensity modeling, churn prediction, recommender systems, and unstructured text (NLP) analytics
• B2B experience, strong business acumen, and understanding of customer problems and solutions
• Experience operationalizing data to meaningfully impact Sales, Customer Support, and/or Customer Success strategy and execution
• Strong track record of forming effective cross-functional partnerships
• Expert in communicating results, insights and recommendations, leveraging strong narratives and compelling storytelling with data to senior leaders
• Ability to research and learn new technologies, tools, and methodologies
• Ability to thrive in a dynamic environment, find opportunities and execute in both independent and collaborative environments
• Ability to coach and mentor junior data scientists
• Experience advising and leading analytical solutions to increase and optimize business outcomes

Responsibilities

• Understand our customer needs, lead and design metrics to analyze how our customers are using product and influence Smartsheet’s go-to-market strategy
• Partner with Customer Outcomes Journey and Customer Success teams, understand their goals, and execute on opportunities to draw relevant insights and drive tangible impact
• Develop solution and engagement analytics to identify improvement opportunities and showcase value realization to customers
• Leverage Applied AI and machine learning techniques to identify growth opportunities, predict churn, understand the overall customer health and drive actionable recommendations
• Complete the full analytics lifecycle from understanding the business objective and understanding the data to developing automated reporting and visualizations to Influence and execute company level strategic decisions
• Effectively present work to partner with senior stakeholders and provide data-based recommendations to enable data-driven decisions
• Advise and lead strategy for unique, undefined, work; coordinating activity of project participants
• Research and incorporate machine learning models, NLP techniques, and AI-driven analytics to enhance customer intelligence and predictive insights
• Lead team efforts to research and incorporate new tools and technologies
• Mentor, support and develop other BI team members
• Support other duties as needed

Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)