Xero is hiring a
Principal Engineer

Summary

The job is for a Principal Engineer in Site Reliability Engineering (SRE) team at Xero. The role involves providing leadership, communicating effectively, managing stakeholders, and having expertise in modern SRE principles to ensure reliable services for customers.

Requirements

• Expertise in modern SRE principles as a fundamental requirement for this role
• Strong strategic delivery experience in either software engineering or platform engineering
• Experience working in environments with more advanced security and networks
• Applying systems thinking and systems engineering to the engineering environment
• Advanced experience in logging, monitoring and observability of distributed systems, including troubleshooting and service level objectives
• Leading incident management and response, including complex and high severity incidents; post incident reviews, incident analysis and learning from incidents
• Strong hands on experience in DevOps, continuous delivery, CI/CD, automated quality and safe deploy and release at scale
• Experience with the implementation and support of SaaS developer tooling commonly used for observability and incident management, such as New Relic, Sumo Logic and/or PagerDuty

Responsibilities

• Ensure that our products are observable, stable, performant, tolerant to failure, and operate as intended in the face of varying conditions
• Build deep cross-functional relationships at all levels of the organization, breaking down silos to influence for the best reliability outcomes for Xero
• Engage in productive challenge, manage different viewpoints and move critical company priorities forward
• Influence technical and engineering strategy and direction while also remaining connected to the day to day engineering challenges
• Lead team and individual performance through coaching and mentoring, goal clarity, feedback and removing barriers
• Develop a team culture of ownership through role modelling, empowerment, continuous improvement, experimentation and feedback
• Analyse complex challenges, facilitate collaborative problem solving and navigating obstacles efficiently
• Translate strategy and organisational and engineering needs into a technical vision and roadmap across the domain, and being a key driver in implementing that vision over time
• Provide thought leadership and guidance on security, scalability & performance, monitoring & alerting, analytics, documentation and quality

Benefits

• Generous paid leave to use however you’d like (plus statutory holidays!)
• Dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family
• Health insurance, life insurance, and income protection
• Wellbeing and sports programmes
• Employee resource groups
• 26 weeks of paid parental leave for primary caregivers
• An Employee Share Plan