Remote Principal IGA/IAM Services Engineer

Summary

Saviynt is hiring Principal IGA and CPAM Cloud Services Engineers to support its leading identity Governance (IGA) and Cloud Privilege Account Management (CPAM) cloud platform. The role involves troubleshooting issues, communicating with end users, publishing knowledge articles, and more. Candidates should have experience in Identity and Access Management (IAM), be familiar with IAM tools like Saviynt, Sailpoint, OIM or ISIM, and have strong scripting skills.

Requirements

• Domain knowledge in Identity and Access Management (IAM)
• Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
• Database : Extensive experience in database operations & SQL
• Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
• Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
• Basic knowledge of operating systems such as Linux, Unix & windows
• Prior experience integrating with any SSO providers
• Experience working with global Customers and strong customer focus
• Excellent written and verbal communication skills

Responsibilities

• Identify, debug and troubleshoot break fix issues and take it to a resolution
• Respond and resolve issues within agreed service levels
• Work closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offerings
• Communicate with end users/businesses to explain the issue(s) and resolution. Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents
• Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures

Preferred Qualifications

• Domain knowledge in Privileged Access Management (PAM)
• Hand-on experience in PAM products like Cyperark, Beyondtrust
• Experience with any ticketing tools such as Freshdesk, Servicenow, JIRA, Remedy, etc is preferred
• Hands-on experience in internals of cloud components (ex. Public Cloud, Containers, Kubernetes, Applications, APIs)
• Strong understanding of Cloud offerings - AWS or Azure preferred
• Knowledge of Application Performance Monitoring (APM) and Site Reliability Engineering(SRE)

Benefits

• Flexible work arrangements
• Medical, Dental, Vision, and Life Insurance
• 401K
• Unlimited Vacation
• Sick pay
• Daily catered lunches and healthy snacks at office
• Team Socials